Sever/cook

San Marcos, TX, USA|Onsite

Job Overview

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Job Description

This position is with a distinguished hotel known for delivering exceptional guest experiences and top-tier hospitality services. The establishment prides itself on maintaining high standards of comfort, convenience, and personalized service for all visitors. Recognized in the hospitality industry for its elegant concierge lounge and attentive guest relations, it continues to set benchmarks in guest satisfaction and service excellence. The hotel emphasizes a welcoming environment, clean surroundings, and dedicated staff who consistently provide timely and effective services tailored to guest needs. The employment is within a dynamic, guest-facing role that is essential to enhancing the overall guest stay and supporting various hotel departments through strong communication and liaison efforts. The role is offered as a full-time position with competitive salary commensurate with experience and industry standards, along with benefits that reinforce the companys commitment to its employees' well-being and professional growth.

The Concierge Lounge Attendant plays a crucial role in welcoming guests warmly and ensuring an inviting and efficient experience in the concierge lounge area. Responsibilities include greeting guests promptly upon arrival and serving as a vital communication link between guests and other hotel departments by managing reservations and responding to special requests. The attendant maintains an updated resource file covering hotel amenities, local services, and attractions, effectively suggesting and promoting these services to guests to enrich their stay. Maintaining cleanliness and order in the concierge lounge is also a key duty, including managing the kitchenette, keeping furniture and surfaces clean, and ensuring the environment meets the highest standards throughout the shift. This role requires strong interpersonal and communication skills, a high degree of self-initiative, and the ability to multitask and complete assignments despite frequent interruptions. It is ideal for individuals who have a customer service background, exhibit resourcefulness and creativity in problem-solving, and enjoy fostering excellent relationships among guests and staff. Additionally, the role requires physical stamina to stand and walk for extended periods and perform routine cleaning and organizing duties.

Job Requirements

Ability to stand and walk for extended periods of time
Strong communication skills verbal and written
High work ethic and self-initiative
Proven customer service skills, including ability to be resourceful and creative
Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
Ability to work in a standard office environment
Prolonged periods of sitting at a desk and working on a computer (6-8 hours a day)
Occasional standing and walking throughout the workday
Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment
Ability to communicate effectively verbally and in writing
Occasionally required to stand, walk, bend, reach, or carry items
Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies)
Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles)
Ability to hear and participate in conversations and meetings, use phone and/or headset
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role

Job Qualifications

Strong communication skills verbal and written
Proven customer service skills, including ability to be resourceful and creative
Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions

Job Duties

Warmly greet and welcome guests in the concierge lounge within 2 minutes of guest arrival
Act as a liaison between guests and hotel departments by making reservations and following up on special requests
Maintain an information file on hotel and local services and attractions and recommend them to the guest, suggestively selling hotel amenities and services
Clean Concierge lounge throughout the shift by picking up dirty dishes and glasses and maintaining the kitchenette, including cleaning of floors, furniture and surfaces