Servicing Travel Advisor III - Chase Travel (Remote-Florida)

Tampa, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

retirement savings plan

Paid Time Off

Tuition Reimbursement

mental health support

Financial Coaching

backup childcare

Job Description

Chase is a premier financial services firm that supports nearly half of America's households and small businesses in achieving their financial aspirations through a wide array of banking products and services. Serving not only individual customers but also small businesses, nonprofits, and municipalities, Chase is dedicated to delivering solutions that address every financial need. With a strong emphasis on creating lifelong relationships, the firm places its customers at the core of its operations. The company is committed to building a diverse and inclusive workforce, recognizing that its strength and success lie in the talented individuals who contribute their unique perspectives and skills. Chase’s comprehensive benefits and competitive total rewards package demonstrate its commitment to employee well-being, growth, and success. These benefits include comprehensive healthcare coverage, wellness resources, retirement savings options, tuition reimbursement, and mental health support, among others. Furthermore, Chase upholds equal employment opportunities without discrimination and offers accommodations to support its employees' diverse needs.

The role of Travel Advisor at Chase Travel is designed for individuals passionate about the travel industry who enjoy solving problems and delivering exceptional customer service. As a Travel Advisor, you will assist both internal and external customers with their travel reservations and more complex travel-related issues. This position requires a blend of customer advocacy, problem-solving expertise, and negotiation skills to resolve issues quickly and efficiently, ensuring a seamless and satisfactory travel experience. You’ll be expected to use your knowledge of travel programs, policies, and booking technologies to assist clients effectively while maintaining high-quality service standards. As part of your responsibilities, you will collaborate with internal teams and external vendors to diagnose and address problems related to travel arrangements, loyalty points, redemptions, and program exceptions. You will also play a mentorship role by assisting fellow advisors and supporting a high-performance team environment. The Travel Advisor position demands flexibility, including varied work schedules that may involve evenings and weekends, and a commitment to completing required training successfully. Chase offers a dynamic, supportive work environment where travel enthusiasts can grow their careers and contribute meaningfully to the future of travel services within a leading financial institution.

Job Requirements

Applicants must be authorized to work for any employer in the U.S.
Must be willing to work during operating hours, including evenings and weekends
Must attend all scheduled training sessions as required
Must be local to the work location or willing to relocate independently
Must maintain confidentiality regarding customer information
Must have a high school diploma or equivalent
Two or more years of travel industry experience
Intermediate to advanced knowledge of Global Distribution Systems and booking technologies
Strong communication and interpersonal skills
Proficiency in Microsoft Office suite
Ability to multitask effectively and work in a fast-paced environment

Job Qualifications

High school diploma or equivalent
Two or more years of experience in the travel industry, including intermediate to advanced knowledge/proficiency of the Global Distribution System (GDS) and/or other technology platforms, including self-booking tools
Demonstrated effective communication and interpersonal skills to manage internal and external customer issues
Working knowledge of Microsoft Office programs such as Excel, Word, and Outlook
ability to quickly learn technical concepts
Excellent time management and multitasking ability, including advanced knowledge/proficiency using multiple screens in an online environment
Ability to work independently, while also functioning as a team member

Job Duties

Respond to customer inquiries related to travel arrangements and resolve issues by focusing on short- and long-term fixes, serving as both a company and customer advocate, and applying root-cause resolution tactics
Collaborate with internal teams to troubleshoot, learn, and deliver timely resolutions, with a high regard for accuracy
Maintain knowledge of all client programs, products, and procedures, and support various online booking tools and multiple websites
Effectively negotiate with vendors and external customers to reach an acceptable resolution for all parties, including issues with loyalty points, redemptions, program exceptions, and fee waivers
Maintain high levels of call quality based on outlined criteria
maintain an appropriate level of confidentiality regarding information shared and observed
Keep your immediate supervisor fully informed of all issues or unusual matters of significance and take prompt corrective action where necessary, or provide suggestions for alternative courses of action
Assist other Travel Advisors in real time with questions related to traveler policies and different booking applications
coach Advisors on best practices for servicing all customers
monitor and manage agent errors, escalations, and customer exceptions
and update tracking information in a database
Provide a professional level of energy and enthusiasm, as well as strong working relationships, when partnering with internal and external customers and all departments to increase quality and customer service levels