Job Overview
Benefits
Health Insurance
retirement savings plan
Tuition Reimbursement
mental health support
Financial Coaching
backup childcare
Paid Time Off
Job Description
Chase is a leading financial services firm dedicated to helping nearly half of America’s households and small businesses achieve their financial goals. Known for offering a broad range of financial products and innovative solutions, Chase continues to set the standard in the industry by putting customers at the heart of everything it does. Their mission extends beyond banking as they help small businesses, nonprofits, and cities grow with comprehensive financial strategies, creating engaged and lifelong relationships with clients. The company values diversity and inclusion deeply, and it fosters a supportive workplace environment by providing reasonable accommodations and promoting equal opportunity employment. Chase’s total rewards package is competitive, including base salary, commissions or incentives for eligible roles, comprehensive health care, retirement plans, tuition reimbursement, mental health support, financial coaching, and more.
Joining Chase Travel as a Travel Advisor offers the opportunity to work at a dynamic intersection of financial services and the luxury travel industry. This role focuses on supporting both internal and external customers by providing expert assistance with travel reservations and resolving complex travel-related issues. As a Travel Advisor, you will leverage your passion for travel and problem-solving skills to enhance customers’ experiences and ensure seamless booking processes. The position requires interaction with multiple technology platforms, including Global Distribution Systems (GDS) and self-booking tools, where you will demonstrate proficiency to manage bookings and travel-related inquiries effectively.
In this role, you will act as a service specialist who diagnoses and resolves travel issues through detailed discussion and root-cause analysis, aiming to deliver excellent service and customer satisfaction. This includes negotiating with external providers and vendors for optimal resolution outcomes, managing loyalty programs, fee waivers, and redemptions to benefit both the company and the customers. Your responsibilities will also involve collaborating internally to troubleshoot issues, maintaining up-to-date knowledge of client programs and booking procedures, and supporting other Travel Advisors by coaching and managing escalations.
The position demands strong organizational skills, multitasking abilities in fast-paced environments using multiple screens, and a high degree of professionalism and enthusiasm. While you will work independently, being a cooperative team player is vital to drive quality and customer service excellence. The role requires working varied schedules including evenings and weekends, as well as attending scheduled training sessions to stay updated with the latest processes and technologies.
Chase values the unique talents its employees contribute to its global workforce and offers a respectful, inclusive workplace. With a commitment to both employee growth and customer delight, this role represents a chance to elevate your career in the travel industry while being part of a globally respected financial institution.
Joining Chase Travel as a Travel Advisor offers the opportunity to work at a dynamic intersection of financial services and the luxury travel industry. This role focuses on supporting both internal and external customers by providing expert assistance with travel reservations and resolving complex travel-related issues. As a Travel Advisor, you will leverage your passion for travel and problem-solving skills to enhance customers’ experiences and ensure seamless booking processes. The position requires interaction with multiple technology platforms, including Global Distribution Systems (GDS) and self-booking tools, where you will demonstrate proficiency to manage bookings and travel-related inquiries effectively.
In this role, you will act as a service specialist who diagnoses and resolves travel issues through detailed discussion and root-cause analysis, aiming to deliver excellent service and customer satisfaction. This includes negotiating with external providers and vendors for optimal resolution outcomes, managing loyalty programs, fee waivers, and redemptions to benefit both the company and the customers. Your responsibilities will also involve collaborating internally to troubleshoot issues, maintaining up-to-date knowledge of client programs and booking procedures, and supporting other Travel Advisors by coaching and managing escalations.
The position demands strong organizational skills, multitasking abilities in fast-paced environments using multiple screens, and a high degree of professionalism and enthusiasm. While you will work independently, being a cooperative team player is vital to drive quality and customer service excellence. The role requires working varied schedules including evenings and weekends, as well as attending scheduled training sessions to stay updated with the latest processes and technologies.
Chase values the unique talents its employees contribute to its global workforce and offers a respectful, inclusive workplace. With a commitment to both employee growth and customer delight, this role represents a chance to elevate your career in the travel industry while being part of a globally respected financial institution.
Job Requirements
- Applicants must be authorized to work for any employer in the U.S.
- High school diploma or equivalent
- Two or more years of experience in the travel industry
- Intermediate to advanced knowledge/proficiency of Global Distribution System (GDS) and/or other technology platforms
- Demonstrated effective communication and interpersonal skills
- Working knowledge of Microsoft Office programs
- Excellent time management and multitasking ability
- Ability to work independently and as part of a team
- Willingness to work varied schedules including evenings and weekends
- Must be local to the work locations listed or willing to relocate immediately upon hire
- Ability to attend training sessions which may not coincide with regular hours
Job Qualifications
- High school diploma or equivalent
- Two or more years of experience in the travel industry, including intermediate to advanced knowledge/proficiency of the Global Distribution System (GDS) and/or other technology platforms, including self-booking tools
- Demonstrated effective communication and interpersonal skills to manage internal and external customer issues
- Working knowledge of Microsoft Office programs such as Excel, Word, and Outlook
- Ability to quickly learn technical concepts
- Excellent time management and multitasking ability, including advanced knowledge/proficiency using multiple screens in an online environment
- Ability to work independently, while also functioning as a team member
Job Duties
- Respond to customer inquiries related to travel arrangements and resolve issues by focusing on short- and long-term fixes, serving as both a company and customer advocate, and applying root-cause resolution tactics
- Collaborate with internal teams to troubleshoot, learn, and deliver timely resolutions, with a high regard for accuracy
- Maintain knowledge of all client programs, products, and procedures, and support various online booking tools and multiple websites
- Effectively negotiate with vendors and external customers to reach an acceptable resolution for all parties, including issues with loyalty points, redemptions, program exceptions, and fee waivers
- Maintain high levels of call quality based on outlined criteria
- maintain an appropriate level of confidentiality regarding information shared and observed
- Keep your immediate supervisor fully informed of all issues or unusual matters of significance and take prompt corrective action where necessary, or provide suggestions for alternative courses of action
- Assist other Travel Advisors in real time with questions related to traveler policies and different booking applications
- coach Advisors on best practices for servicing all customers
- monitor and manage agent errors, escalations, and customer exceptions
- and update tracking information in a database
- Provide a professional level of energy and enthusiasm, as well as strong working relationships, when partnering with internal and external customers and all departments to increase quality and customer service levels
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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