ServiceNow Workflow Manager

GovCIO is a specialized information technology company dedicated to providing cutting-edge IT solutions and modernization services to government clients. The company focuses on integrating advanced technologies to improve operational efficiency, security, and innovation in federal agencies. Known for its commitment to supporting government missions, GovCIO prides itself on delivering high-quality, technically sophisticated solutions that help clients meet evolving technological and regulatory demands.

GovCIO is currently hiring a ServiceNow Workflow Manager to support critical modernization efforts within the Department of Defense. This position is fully onsite and located at Joint Base Langley-Eustis in Hampton, Virginia, specifically at Langley Air Force Base. The role carries an annual salary range between $120,000 and $150,650, emphasizing the importance and responsibility entrusted to the candidate. This leadership role is crucial in driving the success of ServiceNow implementations and ensuring the delivery of effective IT service management solutions across a globally distributed organization.

The ServiceNow Workflow Manager will lead a dynamic team responsible for the development, deployment, and ongoing support of ServiceNow platform capabilities. The successful candidate will combine deep technical expertise across multiple ServiceNow modules with proven leadership skills in managing personnel, projects, and process improvements. Key responsibilities include providing technical direction and architectural guidance, leading complex ServiceNow projects such as platform upgrades, integrations, and custom application development, and overseeing Configuration Management Database (CMDB) strategies.

This position demands an individual who can foster a collaborative and innovative team environment dedicated to continuous learning and operational excellence. The ServiceNow Workflow Manager will play a pivotal role in ensuring adherence to best practices, coding standards, and governance frameworks while maintaining high standards for service quality and SLA compliance. Additionally, they will manage vendor relationships and coordinate resolution of platform issues with stakeholders and ServiceNow support when necessary.

Strategic planning is also a major component of this role. The manager will lead roadmap planning and technology strategy efforts, utilize analytics frameworks to measure team and platform performance, and create executive dashboards to demonstrate business value and return on investment. The role involves close collaboration with business stakeholders to define requirements and develop effective solutions that drive automation and process improvements.

Candidates are expected to have a robust understanding and hands-on experience with core ServiceNow modules including IT Service Management (ITSM), CMDB, Performance Analytics, Customer Service Management (CSM), and Security Incident Response (SIR). Expertise in CMDB design, data governance, integration with discovery tools, and compliance with ITIL configuration management processes is essential. The manager should have strong development skills in JavaScript, Glide APIs, Flow Designer, REST/SOAP integrations, and UI customization, coupled with a commitment to secure development lifecycle principles.

Security clearance of TS/SCI is mandatory for this role, and the candidate must hold a DOD 8140 IAT II certification such as Security+ CE, CCNA-Security, CySA+, or CND. Preferred qualifications include certifications like ServiceNow Certified System Administrator (CSA) and ITIL Foundations, as well as experience operating within DOD networks including NIPR, SIPR, and JWICS. This role provides an excellent opportunity to lead a talented team that delivers mission-critical IT solutions in a secure and challenging environment while working for a company dedicated to government IT modernization.