Service Valet - Toyota Boston

Asbury Automotive Group, a Fortune 500 company, is a leading name in the automotive retail industry in the United States. As part of this prestigious group, Herb Chambers operates as one of the largest franchised automotive retailers, known for revolutionizing the traditional dealership model through innovative technologies like Clicklane. This company culture is deeply rooted in its North Star and Compass principles, driven by its DRIVE values, with a clear vision to become the Most Guest Centric Automotive Retailer. The organization places a strong emphasis on delivering exceptional guest experiences while fostering a supportive, inclusive, and fun work environment that encourages personal and professional growth for its team members. As a testament to its commitment to workplace excellence, Asbury Automotive Group has earned recognition as one of the best places to work by reputable institutions such as Newsweek and US News & World Report.

In the role of Service Valet at Toyota Boston, located in Boston and Medford, MA, the successful candidate will play a vital role as the initial point of contact for customers arriving for vehicle service. This position offers an annual compensation ranging from $40,000 to $50,000, with the final salary dependent on experience, education, and industry background. The Service Valet position is customer-facing and requires an individual who combines energetic, people-focused qualities with a passion for automotive service and excellence.

The Service Valet/Porter is responsible for warmly greeting arriving service customers, efficiently checking them in for their appointments, and ensuring their vehicles are safely moved from the service drive into the shop for maintenance or repairs. Key responsibilities include obtaining vehicle information directly from customers in a timely and friendly manner, assisting Service Advisors, maintaining organization within the service drive area, and securely retaining keys by following all departmental safeguard protocols.

This role demands proactive collaboration with dealership associates and departments to maintain smooth operations and to actively promote return visits by delivering excellent customer service that contributes to high customer satisfaction scores (CSI). The Service Valet is expected to assist other team members as needed to ensure the dealership functions fully during business hours and must be comfortable performing physically demanding tasks such as working outdoors and standing for long periods. This makes the role suited to someone who thrives in dynamic environments, enjoys interpersonal interactions, and is committed to upholding the highest standards of service quality.

A career with Herb Chambers and Asbury Automotive Group offers much more than just a job; it provides a path for professional growth supported by comprehensive training, innovative career development tools, and opportunities to advance within the company. The position also comes with a suite of competitive benefits designed to support team members’ health, well-being, and financial security. These benefits, combined with a rewarding work atmosphere and the chance to contribute to a leading company in automotive retail, make the Service Valet role both a valuable and appealing career opportunity for candidates passionate about customer service and the automotive industry.