Service Valet - BMW Sudbury

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Range $19.00 - $20.00
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Work Schedule

Standard Hours
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Benefits

weekly pay
Paid holidays
Paid Time Off
Paid training
stock awards
Medical insurance
Vision Insurance
Dental Insurance
accident insurance
critical illness insurance
Hospital indemnity plans
paid pregnancy leave
Paid parental leave
Health savings
Flex Spending Accounts
Short-term disability plans
Long-term disability plans
Life insurance
401K with company match
Pet insurance
Digital career path tool
continuous training
Technician student loan relief resources
Employee assistance program
Employee Discounts
Scholarship awards
paid volunteer hours
Employee Referral Program

Job Description

This opportunity is with a dynamic company that is at the forefront of revolutionizing the automotive industry by providing exceptional customer service and innovative solutions. The company is renowned for its commitment to creating a positive impact for both its customers and team members. It operates in the automotive dealership sector, focusing on delivering a superior car-buying and servicing experience through friendly and efficient service. The employment type for this role is hourly paid, with compensation ranging from $19 to $20 per hour. The final pay is influenced by various factors including experience, education, and tenure within the industry.

The role of Service Valet/Porter is a vital position within the dealership, acting as the first point of contact for service customers. This role blends customer service with operational responsibilities, where the incumbent greets customers promptly and courteously, assists Service Advisors, and manages vehicle movement within the service area. It demands an individual who is energetic, people-focused, and eager to contribute positively to the customer experience. The Service Valet ensures that customer vehicles are handled safely and securely, following all departmental procedures for key retention and vehicle delivery. By fostering effective relationships with other dealership personnel and departments, the Service Valet/Porter helps maintain dealership functionality and customer satisfaction. The position involves working outdoors and being on feet for extended periods, requiring a physical stamina component as well. Overall, this role is crucial for enhancing customer retention through impeccable service delivery and active support of dealership operations, aimed at setting a new standard for automotive service experiences.

Job Requirements

  • Ability to operate manual transmission is highly preferred
  • Must be a minimum of eighteen years of age
  • Must have a valid driver's license
  • Must be able to pass pre-employment screening (background and drug test)

Job Qualifications

  • Ability to operate manual transmission is highly preferred
  • Must be a minimum of eighteen years of age
  • Must have a valid driver's license
  • Must be able to pass pre-employment screening (background and drug test)

Job Duties

  • Greet customers in a timely, friendly manner and obtain vehicle information at the customer's vehicle when possible
  • Assist the Service Advisor in helping customers while maintaining organization in the service drive
  • Move the customers vehicle following the greeting process as outlined by management in a safe and secure manner
  • Retain keys according to departmental safeguard procedures
  • Actively promote effective working relationships with associates and departments in the dealership
  • Follow dealership specific procedures for active vehicle delivery of the customers vehicle resulting in return visits and admirable (CSI) Customer Satisfaction Index
  • Readily assist fellow dealership personnel in completing the work necessary to ensure full functioning of the dealership
  • Ability to work outdoors and on your feet for extended periods of time

Job Criteria

Experience

Entry Level (1-2 years)


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