Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Training and Development
paid overtime
Travel reimbursement
Job Description
Our company is a leading provider of advanced secondary packaging systems, specializing in the design, assembly, and servicing of cutting-edge machinery for various industries. With a strong commitment to innovation, quality, and customer satisfaction, we serve a diverse client base both domestically and internationally. Our company prides itself on delivering reliable, efficient, and tailored packaging solutions that enhance our clients' operational capabilities and product presentation. As an established player in the packaging machinery sector, we emphasize collaborative teamwork, continuous improvement, and professional growth for all our employees. The work environment is dynamic and supports a hands-on approach to problem-solving and technical excellence.
We are currently seeking a skilled and motivated Assembler & Service Technician for our Secondary Packaging Systems team. This full-time position offers a challenging yet rewarding opportunity to work both in-house and on customer sites, providing essential assembly, testing, installation, commissioning, training, and after-sales technical support. As a key technical representative of our company, you will play a pivotal role in ensuring the performance and reliability of our packaging machinery. Your responsibilities will include assembling mechanical and pneumatic systems, interpreting mechanical drawings and schematics, conducting machine testing, troubleshooting issues, and supporting field service operations. This role requires flexibility and dedication, as travel to customer locations both domestically and internationally is expected approximately 50% of the time, with travel periods typically limited to two weeks per month.
When not traveling, the technician will be deeply involved in in-house assembly and testing activities, collaborating closely with cross-functional teams such as Engineering, Production, Project Management, and Customer Care to promote seamless coordination and efficient execution of service tasks. You will also participate in continuous improvement initiatives, contribute to documentation and training materials, and assist in onboarding new technicians and interns. Our company values proactive communication, customer-focused service, and adherence to safety and quality standards, including the application of 6S principles.
This role demands strong technical aptitude, problem-solving abilities, and a customer-oriented approach. You will also support sales efforts through machine demonstrations and technical presentations when needed. The position requires a willingness to work overtime as requested to meet business demands, and the ability to perform basic machining operations and participate in shipping/crating tasks when necessary. If you are passionate about machinery, technical service, and contributing to the success of a leading packaging solutions provider, we invite you to apply and join our dedicated team.
We are currently seeking a skilled and motivated Assembler & Service Technician for our Secondary Packaging Systems team. This full-time position offers a challenging yet rewarding opportunity to work both in-house and on customer sites, providing essential assembly, testing, installation, commissioning, training, and after-sales technical support. As a key technical representative of our company, you will play a pivotal role in ensuring the performance and reliability of our packaging machinery. Your responsibilities will include assembling mechanical and pneumatic systems, interpreting mechanical drawings and schematics, conducting machine testing, troubleshooting issues, and supporting field service operations. This role requires flexibility and dedication, as travel to customer locations both domestically and internationally is expected approximately 50% of the time, with travel periods typically limited to two weeks per month.
When not traveling, the technician will be deeply involved in in-house assembly and testing activities, collaborating closely with cross-functional teams such as Engineering, Production, Project Management, and Customer Care to promote seamless coordination and efficient execution of service tasks. You will also participate in continuous improvement initiatives, contribute to documentation and training materials, and assist in onboarding new technicians and interns. Our company values proactive communication, customer-focused service, and adherence to safety and quality standards, including the application of 6S principles.
This role demands strong technical aptitude, problem-solving abilities, and a customer-oriented approach. You will also support sales efforts through machine demonstrations and technical presentations when needed. The position requires a willingness to work overtime as requested to meet business demands, and the ability to perform basic machining operations and participate in shipping/crating tasks when necessary. If you are passionate about machinery, technical service, and contributing to the success of a leading packaging solutions provider, we invite you to apply and join our dedicated team.
Job Requirements
- High school diploma or equivalent
- Minimum 3 years of experience in machine assembly or related field
- Ability to travel up to 50% of the time
- Proficiency in reading mechanical drawings and schematics
- Strong mechanical aptitude and manual dexterity
- Valid driver’s license
- Ability to work overtime when required
- Good communication skills
- Basic machining ability
- Willingness to work in shipping and crating areas
- Ability to operate in a fast-paced and changing environment
Job Qualifications
- High school diploma or equivalent
- Proven experience in machine assembly and field service
- Strong knowledge of mechanical, pneumatic, and electrical systems
- Ability to read and interpret mechanical drawings, schematics, and technical manuals
- Excellent problem-solving and troubleshooting skills
- Effective communication and customer service abilities
- Experience with machine testing, commissioning, and operational training
- Basic machining skills
- Familiarity with safety standards and 6S principles
- Ability to work both independently and collaboratively in cross-functional teams
- Willingness to travel up to 50% domestically and internationally
- Proficiency with documentation and reporting tools
Job Duties
- Perform machine installation, commissioning, start-up, troubleshooting, and service for domestic and international customers
- Act as the company's technical representative on-site, ensuring customer satisfaction and successful project delivery
- Provide on-site customer training to ensure safe and efficient machine operation
- Maintain clear, professional, and customer-focused communication throughout service visits
- Respect project timelines, service schedules, contracts, and assigned work orders
- Submit accurate daily field service reports, including job status, issues, and progress
- Participate in pre-departure and job-closing calls with Customer Care and internal teams
- Provide technical counseling and recommendations, including spare parts strategy and preventive maintenance solutions
- Support sales initiatives through machine demonstrations, technical presentations, and operational assistance when required
- Provide remote technical support via phone or video conferencing when needed
- Work in shipping/crating/fabrication as needed
- The employee must be available and willing to work overtime when requested by the supervisor to meet operational and business requirements
- All other duties as assigned
- Read, interpret, and work from mechanical drawings, layouts, schematics, shop packets, and work instructions
- Perform mechanical assembly, alignment, adjustments, and system integration of packaging machinery
- Install pneumatic systems, tubing, wiring, cables, and related components
- Perform basic machining operations when required
- Lead and support machine testing and integration in accordance with customer specifications and sales orders
- Analyze, document, and record test results, including NCRs, ECRs, and EIRs as applicable
- Repair, rework, and improve parts or systems as needed, ensuring proper documentation
- Build, update, and improve assembly documentation, manuals, training materials, and technical guides
- Apply and respect 6S principles, company standards, safety rules, and internal procedures
- Assist in machine preparation, crating, and shipping activities when required
- Actively participate in continuous improvement initiatives related to machine design, software, upgrades, and service processes
- Provide feedback for machine and process improvements based on field experience
- Participate in the creation of photo and video documentation during assembly and field service activities
- Share documentation, media, and reports through internal systems (FTP or equivalent)
- Support the onboarding, integration, and training of new technicians and interns
- Work closely with Assembly, Engineering, Project Management, Sales, and Customer Care teams
Job Criteria
Experience
No experience required
Job Location
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