Service Technician - Biker's Edge - Bristol, CT

Bristol, CT, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $21.00 - $31.00

Benefits

Competitive health care (Medical PPO or HDHP)

Dental Insurance

Vision Insurance

Health Savings Account (HSA)

short and long term disability

company sponsored life insurance

Optional term life insurance

Optional critical illness insurance

Optional critical accident insurance

Competitive vacation package

401(k) with match

8 weeks paid parental leave

paid company holidays

Employee discounts on all product

Deep partner retail discounts

Fitness & events reimbursement

Uniform allowance

Employee assistance program

Commuter benefits if applicable in state

Job Description

Specialized is a leading innovator in the cycling industry, with a history dating back to 1974. The company has remained dedicated to pushing the limits of bicycle technology and design, supporting riders of all ages and skill levels to enjoy the roads, trails, and streets confidently. Specialized is a pioneer and problem solver that fosters a culture of diversity, inclusion, and collaboration, ensuring that every team member is empowered to succeed. The company operates Company Owned Retail locations that emphasize transformative, authentic, and rider-focused service, maintaining quality in their products and delivering world-class care to every customer interaction. With a... Show More

Job Requirements

Passion for cycling and the Specialized brand
Bike shop / bike mechanic experience preferred
Excellent communication with the ability to effectively interact with riders and team members
Must be able to work as business dictates which includes weekends
Ability to stand for extensive time periods
while occasionally walking, kneeling, or reaching
Able to lift at least 50 lbs or more and use proper lifting skills

Job Qualifications

Passion for cycling and the Specialized brand
Bike shop / Bike mechanic experience preferred
Excellent communication with the ability to effectively interact with riders and team members
Ability to stand for extensive time periods, while occasionally walking, kneeling, or reaching
Able to lift at least 50 lbs or more and use proper lifting skills
Must be able to work as business dictates which includes weekends

Job Duties

Meeting and making a connection with riders, asking qualifying questions and listening to riders' needs, then giving options and advice on meeting those needs from a pre-set service menu or tune ups and a la cart service
Speak authoritatively on technical matters as they relate and pertain to our bicycles
Assists customers in an enthusiastic and courteous manner
provides wow customer service
Responsible for properly taking in all service work and setting and exceeding rider expectations, including correctly filling out service work orders, scheduling an appropriate number of repairs
Advises and assists customers with their product/service selection without bias
Develops and maintains knowledge expertise of all merchandise in department to effectively assist customers with accurate information
Assists with bike sales with technical consulting, and any other bike floor duties as needed
Deliver best in class rider-service that ensures ongoing service and high levels of rider satisfaction
General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty
Proficiency in Lightspeed point of sale systems and store operational websites
Regular, dependable attendance and punctuality

Job Location

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