Service Team Member

The Michaels Companies, Inc., headquartered in Irving, Texas, is the leading destination for creativity and celebration in North America. Founded in 1973, Michaels operates over 1,300 stores across 49 states and Canada, as well as online platforms at Michaels.com and Michaels.ca. As a retail leader specializing in arts and crafts, Michaels is known for fostering an environment where creativity can flourish and customers can find everything they need for their creative projects and celebrations. The company owns Artistree, a manufacturer of custom and specialty framing merchandise, adding to its comprehensive offering for customers. Michaels is dedicated to creating a welcoming and inclusive atmosphere for both customers and team members, ensuring that everyone can engage in creativity and celebration with ease and enthusiasm. The company is committed to providing robust benefits to team members and prioritizes their wellbeing through comprehensive benefits packages that include health insurance, paid time off, tuition assistance, and generous employee discounts.

This part-time Store Associate role based in Waco, TX, focuses heavily on delivering exceptional customer service and helping customers find the products they need in a fast and friendly manner. The associate assists with various aspects of the store's operations, including customer interaction, checkout, merchandise stocking, and store recovery to maintain compliance with brand promises and store standards. Key responsibilities include helping customers shop and locate products, executing cash handling procedures with accuracy, and promoting the company's Rewards program and Private Label Credit Card enrollments. The associate educates customers on the Voice of Customer (VOC) survey and supports omni-channel processes such as Buy Online Pickup In Store (BOPIS) and Ship From Store (SFS), contributing to a seamless shopping experience across sales channels.

The role also involves physical tasks such as truck unloading, stocking shelves, and maintaining planograms (POGs). This requires the associate to perform store recovery, merchandise returns, and general store upkeep to ensure a well-stocked and organized store environment. Additionally, the associate is responsible for supporting shrink and safety programs and adhering to standard operating procedures to maintain legal and company compliance. Interpersonal skills are emphasized, requiring a positive and respectful attitude even in challenging situations to promote the company’s vision and values. The role offers cross-training opportunities in Custom Framing selling and production, enhancing the associate's skill set. This position requires the ability to perform physically demanding tasks such as standing for long periods, lifting heavy boxes, and accessing high shelves, with accommodations available for team members who need assistance.

Michaels is an Equal Opportunity Employer, committed to the inclusion and support of all team members. The company provides reasonable accommodations for individuals with disabilities to participate fully in the job and workplace. This role demands a strong commitment to customer service excellence, teamwork, and operational efficiency in a vibrant retail environment that encourages creativity and innovation. For more details about Michaels and their team member benefits, interested candidates are encouraged to visit the official Michaels website.