Service Team Member

The Michaels Companies, Inc. is a leading retail destination for creativity and celebration, operating over 1,300 stores across 49 states and Canada, as well as online at Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels is dedicated to fueling the joy of creativity by providing customers with a wide range of arts and crafts supplies, framing services, and creative solutions. The company also owns Artistree, a manufacturer specializing in custom and specialty framing merchandise. Michaels has built a strong reputation as the best place for all things creative, supporting customers in their artistic pursuits, celebrations, and personal projects.

This position is for a part-time Store Team Member based in League City, TX. The role is integral to delivering exceptional customer service and ensuring customers have a positive and productive shopping experience. Team Members are responsible for assisting customers in locating products, providing knowledgeable solutions, and facilitating a fast and friendly checkout process. They play a key role in representing the Michaels brand by upholding store standards, maintaining merchandise, and adhering to company policies to ensure compliance and safety.

The Store Team Member actively participates in essential store operations including unloading trucks, stocking shelves, executing planograms, and maintaining store recovery standards. They support various Omni channel processes such as Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS), enhancing the customer shopping experience with efficient and seamless service. The role also involves promoting customer engagement through Michaels' rewards program, Private Label Credit Cards, and Voice of Customer survey education to foster loyalty and improve service quality.

This position requires physical activity such as standing for long periods, moving throughout the store, bending, lifting heavy boxes, reaching high shelves, and sometimes using ladders. Work hours may include nights, weekends, and early mornings. The environment is a public retail store setting with climate-controlled public areas, although some stock rooms may not be climate controlled. The frame shop environment includes equipment like glass cutters and heat presses, requiring attention to safety protocols.

Michaels values respect and positivity, encouraging team members to interact with colleagues and customers in a respectful manner, promoting the company’s vision and values. Cross-training opportunities are available, particularly in custom framing selling and production, enhancing the skill set and career growth potential of the Team Member.

Michaels is committed to providing reasonable accommodations to individuals with disabilities and fostering an inclusive workplace. Team Members must be at least 16 years or older and satisfy all federal, state, and local legal requirements. The company offers comprehensive benefits depending on position and eligibility, including 401(k) with employer match, medical, dental, vision, telemedicine services, flexible spending accounts, commuter benefits, tuition and adoption assistance, voluntary insurance options, employee discounts, and partner programs.

Joining Michaels as a Store Team Member offers an opportunity to be part of a vibrant community focused on creativity, customer satisfaction, and continuous improvement while enjoying valuable employee benefits and a supportive work environment.