Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $20.00
Work Schedule
Flexible
Benefits
competitive pay
no overnight hours
employee discount
Career growth potential
flexible schedule
Medical insurance
Dental Insurance
Vision Insurance
Paid sick time
Employee assistance program
flexible spending accounts
legal insurance
Pet insurance
401(k) plan with match and immediate vesting
Discounts on theme parks, movie tickets, sports events, hotels
Job Description
El Pollo Loco is a prominent restaurant chain specializing in Mexican-style flame-grilled chicken, widely recognized for its passion for quality food and exceptional customer service. With a strong presence across multiple locations, El Pollo Loco has earned a reputation for delivering fresh, flavorful meals that bring people together. The company prides itself on creating an environment that not only serves delicious food but also fosters growth, inclusivity, and a vibrant workplace culture for its team members. Dedicated to its mission of serving authentic Mexican cuisine with a flamin' good spirit, El Pollo Loco continuously invests in its people as its most valuable asset, supporting their development and success through opportunities in career advancement and personal growth.
The role of a Service Team Member at El Pollo Loco is vital in maintaining the brand's commitment to customer satisfaction and operational excellence. As a Service Team Member, you are at the forefront of the dining experience, responsible for greeting customers warmly, efficiently taking and assembling orders, and assisting in food preparation according to company standards. This role requires enthusiasm, teamwork, and a passion for delivering "Best in Class" service consistently from start to finish. Team members collaborate closely with management and fellow staff to maintain a positive workplace environment while upholding high company standards.
Beyond customer interaction, Service Team Members help ensure that each food item is prepared meticulously following strict recipes, including tasks like shredding chicken, preparing salsas and dressings, and packing condiments. They also play a crucial role in maintaining cleanliness and orderliness in the restaurant to ensure a safe and welcoming environment. Additionally, these team members handle transactions accurately, suggest additional menu items to enhance the customer experience, and work efficiently to meet or exceed customer expectations for speed and accuracy.
El Pollo Loco offers a comprehensive employment experience with competitive pay and flexible scheduling options including full-time and part-time roles to accommodate a variety of lifestyles. Benefits include medical, dental, and vision insurance, paid sick time, an employee discount on food, and a 401(k) plan with matching contributions and immediate vesting. The company also offers unique perks such as discounts on theme parks, movie tickets, sports events, and hotels, alongside supplemental benefits like flexible spending accounts, legal insurance, and pet insurance. This position promises a dynamic work environment where passionate individuals can thrive and pursue long-term career growth within the company, reflecting El Pollo Loco's strong value on promotion from within.
Joining El Pollo Loco means becoming part of a team that values people as its secret ingredient, infusing energy, creativity, and passion into each day. Whether working directly in the restaurant or at the support center, employees enjoy an engaging workplace that encourages self-expression and development balanced with a healthy work-life harmony. If you are ready to ignite your flamin' good career and be a key part of serving unforgettable dining experiences with a smile, consider applying for the Service Team Member role today.
The role of a Service Team Member at El Pollo Loco is vital in maintaining the brand's commitment to customer satisfaction and operational excellence. As a Service Team Member, you are at the forefront of the dining experience, responsible for greeting customers warmly, efficiently taking and assembling orders, and assisting in food preparation according to company standards. This role requires enthusiasm, teamwork, and a passion for delivering "Best in Class" service consistently from start to finish. Team members collaborate closely with management and fellow staff to maintain a positive workplace environment while upholding high company standards.
Beyond customer interaction, Service Team Members help ensure that each food item is prepared meticulously following strict recipes, including tasks like shredding chicken, preparing salsas and dressings, and packing condiments. They also play a crucial role in maintaining cleanliness and orderliness in the restaurant to ensure a safe and welcoming environment. Additionally, these team members handle transactions accurately, suggest additional menu items to enhance the customer experience, and work efficiently to meet or exceed customer expectations for speed and accuracy.
El Pollo Loco offers a comprehensive employment experience with competitive pay and flexible scheduling options including full-time and part-time roles to accommodate a variety of lifestyles. Benefits include medical, dental, and vision insurance, paid sick time, an employee discount on food, and a 401(k) plan with matching contributions and immediate vesting. The company also offers unique perks such as discounts on theme parks, movie tickets, sports events, and hotels, alongside supplemental benefits like flexible spending accounts, legal insurance, and pet insurance. This position promises a dynamic work environment where passionate individuals can thrive and pursue long-term career growth within the company, reflecting El Pollo Loco's strong value on promotion from within.
Joining El Pollo Loco means becoming part of a team that values people as its secret ingredient, infusing energy, creativity, and passion into each day. Whether working directly in the restaurant or at the support center, employees enjoy an engaging workplace that encourages self-expression and development balanced with a healthy work-life harmony. If you are ready to ignite your flamin' good career and be a key part of serving unforgettable dining experiences with a smile, consider applying for the Service Team Member role today.
Job Requirements
- High school diploma or equivalent preferred
- Previous experience in customer service or food service preferred but not required
- Ability to stand for extended periods
- Availability to work flexible hours including evenings and weekends
- Ability to handle cash transactions accurately and responsibly
- Strong communication skills
- Ability to work collaboratively with team members
- Demonstrated reliability and punctuality
Job Qualifications
- Previous experience in customer service or food service preferred but not required
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Team player willing to collaborate and contribute positively
- Detail-oriented with a commitment to food safety and quality standards
- Basic math skills for handling payment and cash transactions
- Positive attitude and commitment to providing excellent customer service
Job Duties
- Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards
- Greet and assist customers with their orders in a friendly and helpful manner
- Continuously strive to meet or exceed customer expectations and satisfaction
- Assist in preparing food items in strict compliance with company recipes and procedures, including preparation and assembly of menu items, shredding chicken, preparing salsa, dressing, and packing condiments
- Process and assemble customer orders efficiently, ensuring accuracy and timeliness
- Use suggestive selling to complete the customer experience and increase sales
Job Criteria
Experience
No experience required
Job Location
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