Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $20.00
Work Schedule
Flexible
Benefits
competitive pay
no overnight hours
employee discount on food
Career growth potential
flexible schedule
Medical insurance
Dental Insurance
Vision Insurance
Paid sick time
Employee assistance program
flexible spending accounts
legal insurance
Pet insurance
401(k) plan with match and immediate vesting
Discounts on entertainment
Job Description
El Pollo Loco is a well-established fast-casual restaurant chain known for its commitment to serving fresh, flavorful fire-grilled chicken inspired by Mexican recipes. Founded with a passion for quality food and exceptional customer service, El Pollo Loco has grown into a beloved brand that prides itself on offering craveable menu items that are prepared fresh throughout the day. The company provides a vibrant work environment that values teamwork, innovation, and employee growth, making it an excellent place for individuals seeking both immediate employment and long-term career development in the food service industry.
As a Service Team Member at El Pollo Loco, you play a vital role in delivering an outstanding guest experience. This position involves a variety of responsibilities that go beyond just taking and fulfilling orders. You will be the face of the restaurant, greeting guests warmly and assisting them with their menu choices while ensuring accuracy and efficiency in order processing. Your involvement extends to food preparation where you work with attention to company standards in assembling menu items such as shredded chicken, salsas, dressings, and condiments. Maintaining the cleanliness and organization of the work environment is also a key part of your daily duties, ensuring a safe and inviting space for both customers and staff.
The role requires a collaborative spirit as you work closely with your team members and management to achieve operational goals and uphold the company’s high standards for customer service. El Pollo Loco emphasizes a positive work atmosphere where every employee's contribution is valued, referred to as the 'secret ingredient' that fuels the restaurant’s success. Whether you are a seasoned veteran of the food service industry or just starting your career, this position offers the opportunity to grow professionally in a supportive environment.
El Pollo Loco offers flexible work schedules including both full-time and part-time hours to accommodate diverse employee needs. Competitive pay ensures that your contributions are recognized and rewarded. Additionally, employees benefit from an attractive benefits package that includes medical, dental, and vision insurance options, paid sick time, employee assistance programs, and participation in 401(k) retirement plans with company matching for eligible employees. The restaurant also provides employee discounts not only on its own delicious food but also discounts on various entertainment activities such as theme parks and movie tickets.
At El Pollo Loco, employees are encouraged to bring their passion, ideas, and energy to work every day. The company culture supports the expression and development of each individual, fostering a truly inclusive and balanced workspace. By joining El Pollo Loco as a Service Team Member, you are stepping into a role that combines a dynamic work environment with opportunities for personal growth, making it a perfect match for someone looking to ignite a flamin' good career in the food service industry.
As a Service Team Member at El Pollo Loco, you play a vital role in delivering an outstanding guest experience. This position involves a variety of responsibilities that go beyond just taking and fulfilling orders. You will be the face of the restaurant, greeting guests warmly and assisting them with their menu choices while ensuring accuracy and efficiency in order processing. Your involvement extends to food preparation where you work with attention to company standards in assembling menu items such as shredded chicken, salsas, dressings, and condiments. Maintaining the cleanliness and organization of the work environment is also a key part of your daily duties, ensuring a safe and inviting space for both customers and staff.
The role requires a collaborative spirit as you work closely with your team members and management to achieve operational goals and uphold the company’s high standards for customer service. El Pollo Loco emphasizes a positive work atmosphere where every employee's contribution is valued, referred to as the 'secret ingredient' that fuels the restaurant’s success. Whether you are a seasoned veteran of the food service industry or just starting your career, this position offers the opportunity to grow professionally in a supportive environment.
El Pollo Loco offers flexible work schedules including both full-time and part-time hours to accommodate diverse employee needs. Competitive pay ensures that your contributions are recognized and rewarded. Additionally, employees benefit from an attractive benefits package that includes medical, dental, and vision insurance options, paid sick time, employee assistance programs, and participation in 401(k) retirement plans with company matching for eligible employees. The restaurant also provides employee discounts not only on its own delicious food but also discounts on various entertainment activities such as theme parks and movie tickets.
At El Pollo Loco, employees are encouraged to bring their passion, ideas, and energy to work every day. The company culture supports the expression and development of each individual, fostering a truly inclusive and balanced workspace. By joining El Pollo Loco as a Service Team Member, you are stepping into a role that combines a dynamic work environment with opportunities for personal growth, making it a perfect match for someone looking to ignite a flamin' good career in the food service industry.
Job Requirements
- High school diploma or equivalent preferred
- Previous experience in customer service or food service preferred but not required
- Ability to stand for extended periods
- Ability to communicate effectively with customers and team members
- Must be able to work flexible hours including weekends and holidays
- Must comply with all health and safety regulations
Job Qualifications
- Previous experience in customer service or food service preferred but not required
- Ability to work collaboratively in a team environment
- Strong communication and interpersonal skills
- Attention to detail and commitment to quality
- Basic math skills for handling cash transactions
- Willingness to follow company procedures and safety standards
Job Duties
- Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards
- Greet and assist customers with their orders in a friendly and helpful manner
- Continuously strive to meet or exceed customer expectations and satisfaction
- Assist in preparing food items in strict compliance with company recipes and procedures
- Process and assemble customer orders efficiently, ensuring accuracy and timeliness
- Use suggestive selling to complete the customer experience and increase sales
Job Criteria
Experience
No experience required
Job Location
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