Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
competitive pay
no overnight hours
employee discount
Career growth potential
flexible schedule
Medical insurance
Dental Insurance
Vision Insurance
Paid sick time
Employee assistance program
flexible spending accounts
legal insurance
Pet insurance
401(k) Plan
entertainment discounts
Job Description
El Pollo Loco is a renowned fast-casual restaurant chain specializing in fire-grilled chicken with a menu inspired by authentic Mexican recipes. Since its founding, the company has grown significantly, earning a loyal customer base by delivering flavorful, high-quality food accompanied by a friendly, efficient dining experience. Headquartered in the United States, El Pollo Loco operates numerous locations across various states, emphasizing freshness, quality, and a welcoming environment for all guests. The restaurant prides itself on its vibrant culture and commitment to its employees, who are considered the essential ingredient to the company's success.
As a Service Team Member at El Pollo Loco, you become a pivotal part of the customer experience by bringing enthusiasm, attention to detail, and commitment to service excellence. This role is more than just taking orders—it’s about creating memorable dining moments that invite customers to return again and again. A Service Team Member helps prepare delicious food items according to strict company recipes, assembles orders with precision, and interacts with customers in a friendly and helpful manner to ensure their needs are met effectively.
This position offers flexible scheduling options, including both full-time and part-time hours, making it a suitable opportunity for those seeking work-life balance. Competitive pay is provided along with benefits such as medical, dental, and vision insurance for eligible employees, paid sick time, employee assistance programs, and a 401(k) plan with matching contributions and immediate vesting. Additionally, employees enjoy discounts on food and various entertainment venues, including theme parks and movie tickets.
The role demands collaboration with fellow team members and management, emphasizing a positive working atmosphere where high standards in food preparation, cleanliness, and customer service are maintained. Service Team Members employ suggestive selling techniques to enhance the customer experience and support restaurant sales objectives. Whether greeting guests with a warm smile, assisting with order accuracy and efficiency, or helping maintain cleanliness standards, this dynamic position is integral to the restaurant's success.
El Pollo Loco encourages personal growth and career development, promoting from within wherever possible. Employees are empowered to express themselves, contribute their ideas, and develop skills in a supportive environment that values health, balance, and belonging. Working at El Pollo Loco means joining a community passionate about great food and exceptional service, where your role truly makes a difference and can ignite a flamin' good career.
As a Service Team Member at El Pollo Loco, you become a pivotal part of the customer experience by bringing enthusiasm, attention to detail, and commitment to service excellence. This role is more than just taking orders—it’s about creating memorable dining moments that invite customers to return again and again. A Service Team Member helps prepare delicious food items according to strict company recipes, assembles orders with precision, and interacts with customers in a friendly and helpful manner to ensure their needs are met effectively.
This position offers flexible scheduling options, including both full-time and part-time hours, making it a suitable opportunity for those seeking work-life balance. Competitive pay is provided along with benefits such as medical, dental, and vision insurance for eligible employees, paid sick time, employee assistance programs, and a 401(k) plan with matching contributions and immediate vesting. Additionally, employees enjoy discounts on food and various entertainment venues, including theme parks and movie tickets.
The role demands collaboration with fellow team members and management, emphasizing a positive working atmosphere where high standards in food preparation, cleanliness, and customer service are maintained. Service Team Members employ suggestive selling techniques to enhance the customer experience and support restaurant sales objectives. Whether greeting guests with a warm smile, assisting with order accuracy and efficiency, or helping maintain cleanliness standards, this dynamic position is integral to the restaurant's success.
El Pollo Loco encourages personal growth and career development, promoting from within wherever possible. Employees are empowered to express themselves, contribute their ideas, and develop skills in a supportive environment that values health, balance, and belonging. Working at El Pollo Loco means joining a community passionate about great food and exceptional service, where your role truly makes a difference and can ignite a flamin' good career.
Job Requirements
- High school diploma or equivalent preferred
- Previous experience in customer service or food service preferred but not required
- Ability to stand for extended periods
- Ability to communicate clearly and effectively
- Basic math skills
- Ability to work flexible hours including weekends
- Must be able to handle cash transactions accurately
Job Qualifications
- Previous experience in customer service or food service preferred but not required
- Strong communication skills
- Ability to work well in a team environment
- Basic math skills for processing transactions
- Positive attitude and willingness to learn
- Ability to follow standardized recipes and safety guidelines
Job Duties
- Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards
- Greet and assist customers with their orders in a friendly and helpful manner
- Continuously strive to meet or exceed customer expectations and satisfaction
- Assist in preparing food items in strict compliance with company recipes and procedures
- Process and assemble customer orders efficiently, ensuring accuracy and timeliness
- Use suggestive selling to complete the customer experience and increase sales
- Handle payment and cash transactions accurately and professionally
Job Criteria
Experience
No experience required
Job Location
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