Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $20.00
Work Schedule
Flexible
Benefits
competitive pay
no overnight hours
employee discount on food
Career growth potential
flexible schedule
Medical insurance
Dental Insurance
Vision Insurance
Paid sick time
Employee assistance program
flexible spending accounts
legal insurance
Pet insurance
401(K) Plan with Match
Discounts on entertainment and travel
Job Description
El Pollo Loco is a popular fast-casual restaurant chain that specializes in fire-grilled chicken and Mexican-inspired dishes. Known for its vibrant, flavorful menu and commitment to quality, El Pollo Loco has become a favorite dining destination across multiple locations. As a company, El Pollo Loco prides itself on fostering a positive work environment that promotes growth, teamwork, and a passion for excellent customer service. They offer a dynamic restaurant atmosphere where employees are valued as the secret ingredient that makes the experience unforgettable for guests. With a focus on operational excellence and customer satisfaction, El Pollo Loco is dedicated to maintaining high standards of food preparation, cleanliness, and service.
The role of Service Team Member at El Pollo Loco is an entry-level position designed for individuals enthusiastic about customer interaction and food service. As a Service Team Member, your main goal is to provide "Best in Class" customer service from the moment customers enter until they leave the restaurant satisfied. This role involves greeting customers with a friendly smile, helping assemble craveable orders, and assisting in the preparation of fire-grilled favorites according to strict company recipes and procedures. You will also be responsible for maintaining cleanliness, processing transactions accurately, and using suggestive selling techniques to enhance the customer experience.
El Pollo Loco values team collaboration and aims to create a positive work environment where every member contributes to achieving operational goals. The company supports career growth with opportunities to advance internally and offers flexible scheduling options for both full-time and part-time employees. Benefits include competitive pay, no overnight hours, and employee discounts on food. Employees also have access to medical, dental, and vision insurance, paid sick time, and various assistance programs. The 401(k) plan with company matching is available for participants over 21, alongside additional perks like discounts on entertainment and travel. Working at El Pollo Loco means joining a team that is passionate about their work and excited to help you develop your skills in a supportive and inclusive culture.
The role of Service Team Member at El Pollo Loco is an entry-level position designed for individuals enthusiastic about customer interaction and food service. As a Service Team Member, your main goal is to provide "Best in Class" customer service from the moment customers enter until they leave the restaurant satisfied. This role involves greeting customers with a friendly smile, helping assemble craveable orders, and assisting in the preparation of fire-grilled favorites according to strict company recipes and procedures. You will also be responsible for maintaining cleanliness, processing transactions accurately, and using suggestive selling techniques to enhance the customer experience.
El Pollo Loco values team collaboration and aims to create a positive work environment where every member contributes to achieving operational goals. The company supports career growth with opportunities to advance internally and offers flexible scheduling options for both full-time and part-time employees. Benefits include competitive pay, no overnight hours, and employee discounts on food. Employees also have access to medical, dental, and vision insurance, paid sick time, and various assistance programs. The 401(k) plan with company matching is available for participants over 21, alongside additional perks like discounts on entertainment and travel. Working at El Pollo Loco means joining a team that is passionate about their work and excited to help you develop your skills in a supportive and inclusive culture.
Job Requirements
- High school diploma or equivalent preferred
- Ability to stand for extended periods
- Availability to work flexible hours including weekends and holidays
- Must be able to handle cash transactions accurately
- Ability to follow safety and hygiene standards
- Customer-focused mindset
- Basic proficiency in English
Job Qualifications
- Previous experience in customer service or food service is preferred but not required
- Strong communication and interpersonal skills
- Ability to work well in a fast-paced team environment
- Basic math skills for processing transactions
- Positive attitude and eagerness to learn
- Willingness to follow company standards and procedures
Job Duties
- Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards
- Greet and assist customers with their orders in a friendly and helpful manner
- Continuously strive to meet or exceed customer expectations and satisfaction
- Assist in preparing food items in strict compliance with company recipes and procedures
- Process and assemble customer orders efficiently, ensuring accuracy and timeliness
- Use suggestive selling to complete the customer experience and increase sales
Job Criteria
Experience
No experience required
Job Location
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