Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $20.00
Work Schedule
Flexible
Benefits
competitive pay
no overnight hours
employee discount on food
Excellent career growth potential
flexible schedule
Medical insurance
Dental Insurance
Vision Insurance
Paid sick time
Employee assistance program
flexible spending accounts
legal insurance
Pet insurance
401(k) plan with match and immediate vesting
Discounts on theme parks, movie tickets, sports events, hotels and more
Job Description
El Pollo Loco is a renowned fast-casual restaurant chain specializing in Mexican-style grilled chicken dishes. Founded with a commitment to delivering flavorful, high-quality food, El Pollo Loco has grown into a popular dining destination known for its signature fire-grilled chicken, fresh salsas, and flavorful sides. As a vibrant and customer-focused company, El Pollo Loco prides itself on creating an inviting atmosphere where guests can enjoy delicious meals and excellent service in every location.
At El Pollo Loco, employees are considered the heart of the brand. The company fosters a positive work culture that emphasizes teamwork, personal growth, and passion for the food service industry. Whether working at the restaurant level or corporate support, team members are encouraged to bring their unique flavor to the table, contributing to the overall success and customer satisfaction that the brand is known for. The company values innovation and dedication, promoting from within and offering opportunities for career advancement for individuals who are eager to grow.
The role of a Service Team Member at El Pollo Loco is dynamic and essential to the restaurant's operational success. This position involves directly interacting with customers to ensure a "Best in Class" experience from the moment guests walk in until they leave satisfied. Service Team Members are responsible for greeting customers warmly, assisting with order placement, and efficiently processing transactions. Beyond front-of-house duties, they also help prepare food items following strict company recipes and standards, which may include assembling menu items, shredding chicken, and preparing salsas and condiments to maintain consistency and quality.
In addition to food preparation and customer service, Service Team Members play a critical role in maintaining a clean, safe, and organized work environment. They collaborate closely with fellow team members and management to meet operational goals and uphold brand standards. This position requires a positive attitude, excellent communication skills, and the ability to multitask in a fast-paced environment.
El Pollo Loco offers both full-time and part-time schedules, providing flexibility to accommodate employees' needs. The company supports its workforce with competitive pay, benefits including medical, dental, and vision insurance, paid sick time, and an employee assistance program. Additional perks include employee discounts, 401(k) plan with company match, and opportunities for personal and professional development. This role is ideal for individuals seeking not only a job but a career with potential for growth in the food service industry.
If you are passionate about delivering exceptional customer experiences and enjoy working in a collaborative and energetic environment, the Service Team Member position at El Pollo Loco provides an excellent opportunity to ignite your career. Join a dedicated team that values your contribution and offers a path to success in a thriving restaurant brand known for its flamin' good food and passionate people.
At El Pollo Loco, employees are considered the heart of the brand. The company fosters a positive work culture that emphasizes teamwork, personal growth, and passion for the food service industry. Whether working at the restaurant level or corporate support, team members are encouraged to bring their unique flavor to the table, contributing to the overall success and customer satisfaction that the brand is known for. The company values innovation and dedication, promoting from within and offering opportunities for career advancement for individuals who are eager to grow.
The role of a Service Team Member at El Pollo Loco is dynamic and essential to the restaurant's operational success. This position involves directly interacting with customers to ensure a "Best in Class" experience from the moment guests walk in until they leave satisfied. Service Team Members are responsible for greeting customers warmly, assisting with order placement, and efficiently processing transactions. Beyond front-of-house duties, they also help prepare food items following strict company recipes and standards, which may include assembling menu items, shredding chicken, and preparing salsas and condiments to maintain consistency and quality.
In addition to food preparation and customer service, Service Team Members play a critical role in maintaining a clean, safe, and organized work environment. They collaborate closely with fellow team members and management to meet operational goals and uphold brand standards. This position requires a positive attitude, excellent communication skills, and the ability to multitask in a fast-paced environment.
El Pollo Loco offers both full-time and part-time schedules, providing flexibility to accommodate employees' needs. The company supports its workforce with competitive pay, benefits including medical, dental, and vision insurance, paid sick time, and an employee assistance program. Additional perks include employee discounts, 401(k) plan with company match, and opportunities for personal and professional development. This role is ideal for individuals seeking not only a job but a career with potential for growth in the food service industry.
If you are passionate about delivering exceptional customer experiences and enjoy working in a collaborative and energetic environment, the Service Team Member position at El Pollo Loco provides an excellent opportunity to ignite your career. Join a dedicated team that values your contribution and offers a path to success in a thriving restaurant brand known for its flamin' good food and passionate people.
Job Requirements
- High school diploma or equivalent preferred
- Previous experience in customer service or food service preferred
- Ability to work flexible hours including evenings and weekends
- Must be able to stand for extended periods
- Ability to handle cash transactions accurately and professionally
- Strong interpersonal skills
- Willingness to work in a fast-paced environment
Job Qualifications
- Previous experience in customer service or food service preferred but not required
- Ability to work collaboratively in a team environment
- Strong communication skills
- Positive attitude and willingness to learn
- Basic math skills for processing payments
- Ability to follow food preparation procedures and safety standards
Job Duties
- Work collaboratively with restaurant team members and management to achieve operational goals and maintain a positive work environment
- Greet and assist customers with their orders in a friendly and helpful manner
- Continuously strive to meet or exceed customer expectations and satisfaction
- Assist in preparing food items in strict compliance with company recipes and procedures including preparation and assembly of various menu items, shredding chicken, preparing salsa, dressing, and condiment packing
- Process and assemble customer orders efficiently, ensuring accuracy and timeliness
- Use suggestive selling to complete the customer experience and increase sales
Job Criteria
Experience
No experience required
Job Location
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