Service Team

Panda Restaurant Group, Inc. is a leading family-owned American Chinese restaurant concept, originally founded in Glendale, California in 1983. It has grown to become the largest family-owned Asian dining brand in America, boasting close to 2,800 locations globally. The company is dedicated to delivering exceptional Asian dining experiences while fostering an organization culture that inspires and motivates its team members to improve their lives both professionally and personally. Panda Restaurant Group values family principles and community impact, making it not only a workplace but also a place where employees can thrive, learn, and make a difference.

The role of Service Team Associate at Panda Restaurant Group is an exciting opportunity for individuals who are friendly, motivated, and eager to provide excellent customer service in a fast-paced environment. As a Service Team Associate, you will create a warm and welcoming atmosphere for guests, ensuring they have a positive dining experience at every visit. The company extends an invitation to those without prior experience, as comprehensive training is provided to help you develop necessary skills and succeed. The job is designed for potential career growth with paths leading to leadership and management roles. In addition to daily tasks, you will have the chance to engage in community service through the Panda Cares initiative, which emphasizes giving back.

Service Team Associates are essential to maintaining operational standards and safety procedures, working efficiently across several roles including the front counter, drive-thru, and kitchen. The position demands a cooperative spirit to work effectively with team members while achieving daily business goals. Panda emphasizes a supportive and inclusive work environment where employees feel like friends, reinforcing its commitment to positive workplace culture. The job offers flexible schedules and a competitive pay range between $21 to $24 per hour, with pay determined by location and experience.

Full-time associates enjoy an extensive benefits package, including medical, dental, vision insurance, various voluntary protections such as short-term disability and cancer income coverage, health and dependent care flexible spending accounts, and a company-matched 401K plan. Additional benefits include paid training, career and leadership development opportunities, vacation and leave programs, employee discounts across many brands, referral bonuses, and programs that encourage community involvement. The company is committed to adhering to all laws regarding equal opportunity and workplace accommodations, promoting diversity, and providing a supportive work environment for all employees regardless of background or ability.

Working conditions include a dynamic kitchen environment where employees prepare hot and cold foods and may need to work in high-temperature areas for extended periods. The role requires the ability to stand for long hours, lift weights up to 50 lbs, and perform duties that involve reaching and communicating effectively within a high-noise setting. The company values adaptability, conflict management skills, and the ability to maintain accuracy during fast-paced operations.

Joining Panda Restaurant Group as a Service Team Associate means becoming part of a company with a rich history, passionate about its people and customers, and dedicated to continuous learning and growth. Whether you’re new to the workforce or looking to advance your career in restaurant operations, this role offers a welcoming opportunity to develop valuable skills and contribute to a respected brand with strong community ties.