Service Supervisor - Waterford on Mainstreet

Centennial, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $29.00 - $31.00

Work Schedule

Flexible

On-call

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Disability insurance

Life insurance

Paid Time Off

Retirement Plan

Paid parental leave

Employee assistance program

Flexible work schedule

Job Description

Greystar is a leading, fully integrated global real estate platform with decades of experience in property management, investment management, development, and construction services, specializing in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate across more than 265 markets globally, with offices located throughout North America, Europe, South America, and the Asia-Pacific region. As the largest operator of apartments in the United States, Greystar manages over one million units and beds globally, showcasing its significant presence and expertise in the multifamily real estate industry. With nearly $79 billion of assets under management, including $35 billion in development assets and $36.5 billion in regulatory assets under management, Greystar continues to drive excellence in the real estate sector. Founded in 1993 by Bob Faith, the company is committed to delivering world-class service in the rental residential real estate business. For more information, visit www.greystar.com.

This role involves overseeing and performing technical and mechanical work to ensure that the interior and exterior of buildings, grounds, amenities, and common areas meet Greystar’s high standards for cleanliness, appearance, safety, and functionality. The position requires assisting and completing work orders generated by resident service requests as well as routine community upkeep. Responsibilities include diagnosing problems, making repairs per established safety and policy standards, managing the make-ready process to prepare vacant apartments for leasing, developing cleanliness and appearance standards for community areas, inspecting work completed by team members and contractors, inventory management, and ensuring compliance with safety regulations. This role plays a crucial part in supporting cost control through efficient use of materials and tools and maintaining excellent customer service by treating residents and colleagues with respect and urgency in addressing their needs. The hourly pay range is $29 - $31, with additional opportunities for bonuses and comprehensive benefits. This position requires flexibility to work evenings, weekends, holidays, and may involve local travel.

Job Requirements

High school diploma or GED
Experience with property management maintenance or related trade
Knowledge and skill in the safe use of hand tools, power tools, and mechanical equipment
Ability to think logically to solve problems
Good customer service and interpersonal skills
Effective communication skills including reading and writing
Proficiency with internet and office software
Basic mathematical skills
EPA certification as needed
Valid driver’s license if required
Ability to stand, walk, bend, stoop, climb ladders, and work in various weather conditions
Ability to lift and carry weights up to 25 pounds independently and 50 pounds with assistance
Willingness to work flexible schedules including evenings, weekends, and holidays
Ability to travel locally as needed

Job Qualifications

High school diploma, GED, or related experience and training
Experience in property management maintenance or related trades
Knowledge and skilled in the safe use and maintenance of hand tools, power tools, mechanical equipment, and measuring devices
Ability to apply principles of logical thinking to define and correct problems
Proficiency in customer service and interpersonal communication skills
Ability to read, write, and communicate effectively for company representation
Proficiency in internet, word processing, spreadsheet, and database programs
Mathematical skills to handle financial and administrative documents
EPA certifications Type I and II or Universal if working on sealed HVAC systems
Valid driver’s license to operate a golf cart if applicable
Certifications required by state and local jurisdictions

Job Duties

Assist and complete work orders generated from resident requests for service
Oversee and complete the make-ready process to prepare vacant apartment homes for leasing and new move-ins
Develop standards for the cleanliness and overall appearance of community grounds, amenities, building exteriors, and common areas
Periodically inspect work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans
Periodically inspect work performed by contractors, vendors, and other service providers to verify quality standards are met
Maintain adequate inventory of spare parts and maintenance materials and manage supply orders
Complete monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual