Service Supervisor – California

TRUMPF Inc. is a globally recognized family-run, high-tech company with nearly 19,000 employees across 71 locations worldwide. Known for its innovation and commitment to cutting-edge technology, TRUMPF specializes in manufacturing advanced machinery such as lasers, machine tools, extreme ultraviolet (EUV) systems, and electronics. The company fosters a culture of collaboration, mutual trust, and encourages employees to think boldly and question the status quo. With a focus on inspiring the development and production of technology that shapes the future, TRUMPF has established itself as a leader in the industrial technology sector, providing groundbreaking solutions that are currently unimaginable but critical for future generations. The company’s core values highlight innovation, operational excellence, and a customer-first mindset, making it an ideal workplace for forward thinkers who are passionate about driving technological advances and operational success.

The role of Service Delivery Manager at TRUMPF is pivotal in leading and managing service operations across California. This position involves overseeing both in-house and field service technicians to ensure seamless maintenance and repair of industrial machinery, lasers, and machine tools. The manager will coordinate end-to-end service operations, focusing on operational excellence, continuous improvement, and strong leadership. Serving as the primary customer contact, the Service Delivery Manager will handle service requests, escalations, and foster collaboration with sales and technology teams to provide fast technical resolutions and maintain high customer satisfaction. The role requires a data-driven approach to performance management, ensuring adherence to TRUMPF standards and best practices, and managing profitability of operations in the region.

With responsibilities spanning leadership, operations, customer and stakeholder management, and performance oversight, this role offers a challenging yet rewarding career path for individuals with experience in service operations and a passion for innovation and customer-centric service. The Service Delivery Manager is expected to travel 20 to 30 percent of the time to meet operational needs. This is a full-time position with a competitive base salary range of $94,090 to $133,024, reflecting the level of expertise and responsibility associated with managing TRUMPF’s service operations in California. Overall, this role is ideal for a motivated, skilled leader ready to drive success in a dynamic, technology-driven environment.