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Service Supervisor

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $74,420.00 - $95,160.00
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Work Schedule

Day Shifts
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Benefits

competitive pay
401(k) with Company Match
Profit sharing
Employee stock ownership plan
Disability insurance
Life insurance
Paid Time Off
Holidays
skills development
Training
Career advancement opportunities
Medical insurance
Dental Insurance
Vision Insurance

Job Description

Cintas Corporation is a leading provider of corporate identity uniforms and related business services, helping more than one million businesses across various industries maintain clean, safe, and well-presented work environments. Headquartered in Cincinnati, Ohio, Cintas is a publicly traded Fortune 500 company listed on Nasdaq under the symbol CTAS and is recognized as a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index. The company specializes in a wide range of services and products including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, fire safety equipment, and training programs that ensure workplace safety and compliance. Their extensive portfolio makes them a reliable partner for clients aiming to present a professional image and maintain regulatory standards in their facilities.

Cintas is actively seeking a Service Supervisor to take an important leadership role within their service department. This middle-management position encompasses direct supervisory responsibilities and leadership accountability for a customer-facing service team. The Service Supervisor will engage both in-house staff and field technicians who are responsible for delivering products and services such as pick-ups and deliveries, as well as customer service and sales. The role requires overseeing various facets of the service operation including enforcing route efficiency, ensuring driver compliance with regulations, handling customer contract renewals, and driving internal sales growth. As part of their day-to-day responsibilities, the Service Supervisor will also drive company-owned vehicles to customer sites, providing hands-on assistance with loading and unloading products.

In addition to operational oversight, the Service Supervisor will be responsible for hiring, training, developing, and evaluating team members to maintain high standards of customer service and product quality. The position demands a balance of leadership skills and a customer-focused mindset, coupled with the ability to oversee multiple service areas to optimize both customer satisfaction and operational efficiency. This position is a full-time role scheduled on the first shift, with benefits, competitive salary, and growth opportunities within the company.

The anticipated base salary ranges from $74,420 to $95,160 per year, supplemented by an annual target bonus that aligns with individual, location, divisional, or corporate performance. The compensation package reflects consideration of various factors including skills, experience, and business needs, with the potential for progression based on merit and organizational requirements.

Working at Cintas offers employees a great opportunity to be part of a respected and growing organization that values diversity and equal opportunity. The company is committed to creating an inclusive environment that ensures applicants receive fair consideration regardless of race, color, religion, sex, age, disability, or veteran status. This open position reflects Cintas’s dedication to maintaining a skilled service team that upholds its reputation for excellence and reliability in the service industry.

Job Requirements

  • meet all DOT or provincial requirements for driving a regulated vehicle weighing more than 10,000 lbs
  • have an active driver’s license
  • be at least 21 years of age
  • obtain a DOT medical certification
  • provide documentation regarding previous employment

Job Qualifications

  • high school diploma or ged
  • bachelor’s degree preferred
  • experience in a sales related role preferred
  • customer service experience preferably in industrial or service industry preferred
  • training or instructor experience preferred

Job Duties

  • supervise the service team providing customer service, sales and pick-up and delivery of products to customers
  • hire, train, develop and evaluate the service team to ensure high customer service and product quality
  • drive company-owned vehicles to customer sites and assist with lifting, carrying and walking at customer accounts
  • maintain excellent customer relationships and handle renewals of customer contracts
  • increase internal sales and maintain an efficient route structure
  • ensure driver compliance with all company and regulatory policies
  • oversee multiple key service department areas including route efficiency and customer satisfaction

Job Criteria

Experience

Mid Level (3-7 years)


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