Service Specialist

Opensity is a technology-enabled managed services organization that specializes in helping leading law firms and professional services organizations modernize their operational workflows. By integrating talented personnel, innovative technology, and comprehensive service offerings, Opensity creates scalable and efficient environments that empower teams to perform their best work and foster career growth. With a client-focused approach, the company addresses the evolving needs of its customers by streamlining processes related to administrative support and office management, ensuring smooth and effective day-to-day operations across diverse professional settings.

The role of a Service Specialist at Opensity is integral to maintaining high standards of client satisfaction through a wide array of administrative and support services. This position is designed for individuals who are adaptable, detail-oriented, and proficient in multitasking across various functions such as mail handling, copy and print services, reception duties, hospitality coordination, facilities maintenance, and office logistics. Service Specialists act as the frontline representatives, upholding professionalism while ensuring that client environments remain well-organized, welcoming, and efficiently managed.

As part of the Opensity Solutions team, Service Specialists are responsible for managing daily tasks that include metering and sorting mail, accurately producing printed materials, answering and routing telephone calls, greeting visitors in a courteous manner, and maintaining client conference rooms and common areas to optimal standards. This role demands strong communication skills, physical endurance to handle moving and lifting requirements, and the ability to troubleshoot issues with tact and professionalism.

Working hours for this position are scheduled from 10 AM to 7 PM, Monday through Friday, reflecting the company’s commitment to providing consistent and reliable service coverage. Compensation for this role ranges between $22.00 and $25.00 per hour, with eligibility for annual bonuses based on performance, location, skills, and experience. Opensity’s comprehensive benefits package supports the well-being and development of its employees, fostering an inclusive and supportive workplace culture.

The company values diversity and inclusion, operating under a strict equal employment opportunity policy that prohibits discrimination on all legally protected bases. Opensity actively promotes affirmative action for minorities, women, veterans, and individuals with disabilities, underscoring its commitment to fair and equitable employment practices. Assistance and accommodations during the application process are available to candidates with disabilities, ensuring accessibility and support.

Joining Opensity as a Service Specialist is an opportunity to contribute to a forward-thinking organization that merges technology with exceptional service delivery. The role offers meaningful interaction within professional service environments and the chance to be part of a team that truly values dedication and positive impact. This position is ideal for candidates seeking to develop their skills in a dynamic workplace while contributing to the operational excellence of prestigious clients.