Service Specialist

Opensity Solutions is a technology-enabled managed services organization dedicated to modernizing the operations of leading law firms and professional services organizations. By combining talented people, innovative technology, and integrated services, Opensity creates scalable and efficient work environments where teams can perform at their best and develop their careers. The company emphasizes a culture of genuine belief in their mission, fostering a positive and dynamic workplace where employees are engaged and motivated. Opensity is dedicated to equal employment opportunity and compliance with all applicable laws, providing a respectful and inclusive workplace for all individuals regardless of race, religion, gender identity, or any other protected status. They offer accommodation during the application process to support applicants with disabilities and enforce affirmative action policies to support minorities, women, veterans, and people with disabilities. The company is committed to creating a fair and supportive work environment where diversity is valued and every employee has the opportunity to thrive.

The Service Specialist role at Opensity is an integral part of a team that ensures seamless administrative support across various client needs. This position involves a diverse range of responsibilities, including managing mail services, performing copy and print functions, handling receptionist duties, and coordinating hospitality and facilities services. Service Specialists are tasked with metering, sorting, and distributing mail and accountable packages efficiently and on schedule. They accurately produce copy, print, and scan projects according to specific instructions, ensuring high-quality output and client satisfaction. As front-line representatives, Service Specialists answer incoming phone calls and greet visitors with professionalism and warmth, creating a welcoming environment.

Hospitality duties include maintaining client conference rooms, common areas, and kitchens, ensuring that all spaces are clean, well-stocked, and ready for use. This also involves inventory control and ordering supplies to meet ongoing needs. The role requires floor coordination tasks such as maintaining copy rooms, delivering paper and supplies, and basic maintenance duties. Additionally, Service Specialists support facilities operations by assisting with small office moves, hanging pictures, performing cleaning services, and coordinating with client contacts regarding building and equipment concerns.

This position requires attention to detail, multitasking abilities, and effective issue resolution skills handled with professionalism and tact. Service Specialists are expected to be physically capable of performing duties such as lifting or moving packages up to 40 pounds, maneuvering wheeled carts with loads up to 75 pounds, and enduring extended periods of standing or walking. Compensation for the role is competitive, with a rate of up to 19.00 USD per hour and potential eligibility for an annual bonus. Actual compensation is determined based on the individual's location, skills, experience, and qualifications. Overall, the Service Specialist role offers a rewarding opportunity to contribute to a supportive and efficient work environment while growing professionally within a forward-thinking company.