Service Specialist

Opensity is a technology-enabled managed services organization dedicated to transforming how leading law firms and professional services organizations operate. The company combines talented people, innovative technology, and integrated services to create scalable, efficient environments that empower teams to perform at their best and advance their careers. Opensity is committed to fostering a culture of inclusion and equal opportunity, ensuring all employment decisions are made based on merit without discrimination. The organization supports diversity and affirmative action, making accommodations available for applicants with disabilities and considering qualified candidates with arrest and conviction records as permitted by law.

The Service Specialist role at Opensity is an essential part of the team providing diverse administrative support to clients across multiple service areas including copy, print, mail, hospitality, facilities, and receptionist duties. This position offers an hourly wage of up to 17.00 USD and may be eligible for an annual bonus, with actual compensation depending on location, skills, experience, and qualifications. The role is designed for individuals with a strong customer service background who are capable of multitasking and maintaining a high level of professionalism. The Service Specialist contributes to client satisfaction by managing mail services including metering, sorting, and distributing mail and accountable packages according to schedule. They also handle copy services which involve producing accurate copies, prints, and scans based on written instructions.

Additionally, the receptionist duties require answering incoming phone calls and directing them appropriately, as well as greeting and announcing visitors in a friendly and professional manner. Hospitality responsibilities include the coordination and upkeep of client conference rooms, common areas, and kitchens, ensuring these spaces are clean, well-stocked, and prepared for continuous use. This role also involves managing inventory control and ordering supplies as necessary. Floor coordination duties entail maintaining copy room supplies, delivering paper, and performing routine maintenance tasks. Facilities services may include small office moves, hanging pictures, cleaning services, and communicating with client contacts about building or equipment concerns.

Overall, this role is ideal for individuals who enjoy dynamic environments requiring effective multitasking, problem-solving, and a proactive approach to client support and office management. Opensity encourages applicants who value collaboration and continuous improvement, offering an opportunity to grow within a forward-thinking managed services company.