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Epiq Systems, Inc. logo

Service Specialist

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Up to $17.00
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Work Schedule

Standard Hours
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Benefits

annual bonus eligibility
Paid Time Off
Health Insurance
Employee assistance program
Career development opportunities
inclusive work environment
flexible scheduling

Job Description

Opensity is a leading technology-enabled managed services organization that specializes in delivering modern operational solutions to top law firms and professional services organizations. By seamlessly integrating skilled professionals, advanced technology, and comprehensive services, Opensity creates scalable and efficient environments where teams can excel and grow their careers. The company's commitment to innovation and client satisfaction distinguishes it in the field of managed services, making it a dynamic and rewarding workplace for its employees. Opensity values diversity, inclusion, and equal opportunity, ensuring a respectful and supportive working environment for all team members.

The Service Specialist role at Opensity is an essen... Show More

Job Requirements

  • High school diploma or GED
  • Minimum of 1 year work experience in a customer services field
  • Ability to multitask with attention to detail
  • Ability to resolve issues with professionalism and tact
  • Ability to lift or move 40 lbs or greater
  • Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs
  • Ability to walk, bend, kneel, stand or sit for an extended period of time

Job Qualifications

  • High school diploma or GED
  • Minimum of 1 year work experience in a customer service field
  • Strong multitasking skills with attention to detail
  • Ability to resolve issues with professionalism and tact
  • Effective communication and interpersonal skills
  • Basic knowledge of office equipment and services
  • Ability to follow written and verbal instructions accurately

Job Duties

  • Managing mail services including metering, sorting, and distributing mail and packages
  • Producing copy, print, and scan projects accurately according to instructions
  • Answering incoming telephone calls and routing them appropriately
  • Greeting and announcing visitors in a professional manner
  • Coordinating and maintaining client conference rooms, common areas, and kitchens
  • Maintaining inventory control and ordering supplies as needed
  • Supporting facilities services such as small office moves, hanging pictures, and liaising with client contacts about building or equipment concerns

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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