Service Specialist

Opensity Solutions is a technology-enabled managed services organization specializing in helping leading law firms and professional services organizations modernize their operational frameworks. By combining talented professionals, innovative technology, and integrated services, Opensity creates scalable and efficient work environments where teams can thrive, perform their best, and develop their careers. Known for its commitment to equal employment opportunity and inclusive policies that comply with all applicable federal, state, and local laws, Opensity fosters a workplace free from discrimination based on race, religion, ethnicity, gender, sexual orientation, disability, veteran status, or any other protected category. The organization's dedication to diversity and affirmative action programs for minorities, women, veterans, and individuals with disabilities showcases a supportive and progressive work culture. Opensity is committed to providing accommodations to applicants with disabilities throughout the application process, ensuring accessibility and fairness for all candidates.

This open, inclusive environment is now seeking to add a Hospitality and General Office Services Support team member. This 100% onsite role is ideal for a dedicated, versatile individual who excels in delivering elevated concierge-style hospitality while also managing a variety of administrative duties. The role offers a comprehensive scope of responsibilities ranging from greeting and welcoming guests with warmth to providing exceptional customer service, coordinating client events, and supporting general office operations such as printing, mail distribution, and reception coverage. The candidate will work primarily from 8:00 a.m. to 5:00 p.m., with some flexibility to accommodate client events, including occasional early mornings, evenings, and weekends.

The Hospitality aspect will require managing event coordination tasks including vendor communications, room set-ups, and maintaining professional presentation standards for catering. Keeping the hospitality area clean, organized, and fully stocked also forms a key part of the duties. On the administrative end, the role demands efficient handling of copying, printing, scanning, and meticulous document organization while ensuring equipment is functioning properly. This position also involves sorting and managing incoming and outgoing mail and sustaining accurate records. Inventory management of hospitality supplies is critical, as is facilities support, including receiving and fulfilling facility service requests, overseeing cleanliness in common client areas, and assisting with miscellaneous maintenance tasks such as hanging pictures.

Applicants should possess a high school diploma or equivalent, with additional education or certifications in hospitality or office administration viewed favorably. Previous experience in hospitality or administrative support is advantageous. Essential skills include excellent communication abilities, patience, tact, diplomacy, and the manual dexterity required for operating office equipment. Familiarity with event management systems such as Maptician or EMS is desirable. Proficiency in Microsoft Office Suite is also expected, along with strong organizational, multitasking, and critical thinking skills. The ability to perform physical tasks such as lifting up to 40 pounds and maneuvering wheeled carts is necessary. This position offers a competitive hourly pay range between $17.26 and $20.32, with potential eligibility for an annual bonus. The final salary will depend on the candidate’s location, skills, experience, and qualifications.

Overall, this role presents a unique career opportunity at Opensity where hospitality expertise meets general office support, contributing to seamless client experiences and operational success within a mission-driven, technology-forward managed services environment. Joining this team means becoming part of a dynamic company passionate about fostering professional growth, workplace diversity, and excellence in service delivery.