Service Repair Coordinator

Reno, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $30.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Disability insurance

Life insurance

Job Description

RIX Industries is a pioneering technology company specializing in the design, development, and manufacturing of advanced gas generation systems, precision compressor solutions, and cryogenic cooling technologies. Established in 1878, the company has built a long-standing legacy as a global leader in delivering mission-critical solutions for a range of vital markets, including Marine, Aerospace, Land, Energy, Industrial, Medical, and Critical Infrastructure sectors. Headquartered in Benicia, California, RIX operates additional facilities in Sparks, Nevada, enhancing its operational capabilities across various geographic locations. Known for its innovative approach and commitment to excellence, RIX Industries focuses on creating technologies that have a universal impact, such as hydrogen-on-demand systems and lifesaving oxygen generation solutions for remote medical sites. The company's dedication to supporting clean power initiatives and sustainable infrastructures reflects its forward-thinking philosophy, embracing cleaner, safer, and more efficient ways of living and conducting business. Every employee at RIX Industries plays an essential role in contributing to this significant global vision.

The Service Repair Coordinator position at RIX Industries is a critical role within the Customer Support and Service (CSS) team based in Sparks, Nevada. This full-time role involves planning, organizing, and executing government and commercial repair activities, providing direct support to RIX Field Service Technicians engaged in on-site repair and troubleshooting of RIX products. The coordinator will serve as the central point of communication between customers and internal teams, ensuring effective coordination and smooth operational flow. Responsibilities include managing scheduling of technician assignments, handling budgeting and invoicing tasks, preparing pricing proposals, and maintaining meticulous records in the company’s ERP system. The role demands strong organizational skills, attention to detail, and the ability to foster productive relationships with both internal stakeholders and external clients. Candidates will be expected to proficiently use modern technology tools such as video conferencing and customer portals while adhering to company processes and standards. This position also involves backing up the CSS Director when required, making it a versatile and dynamic opportunity for professionals seeking to contribute significantly to customer service excellence and field operations in a technology-driven environment. The compensation for this role starts at $30.00 per hour plus DOE (depending on experience). RIX Industries promotes inclusive employment practices and is an equal opportunity employer committed to providing fair treatment for all qualified candidates regardless of background or status.

Job Requirements

Associate degree in business administration, program management, or related field from an accredited college or university
3 or more years of relevant experience in government services or field service
Knowledge and experience in budgeting, documentation, and reporting
Proficient in MS Office
Solid understanding of purchase orders, firm fixed price (FFP)/time and material (T&M), and cost plus (Cost+) contracting methods, principles, and practices
Superb time-management and organizational skills
Outstanding verbal and written communication skills
Detail-oriented and efficient
Ability to communicate with others to exchange information both orally and in writing
Citizenship: u.s. citizen or qualified u.s. person in accordance with ALU 22CFR 120.15

Job Qualifications

Associate degree in Business Administration, Program Management, or related field from an accredited college or university, or 3 or more years of relevant experience in Government services or Field Service
Knowledge and experience in budgeting, documentation, and reporting
Proficient in MS Office
Solid understanding of purchase orders, firm fixed price (FFP)/time and material (T&M), and cost plus (Cost+) contracting methods, principles, and practices
Superb time-management and organizational skills
Outstanding verbal and written communication skills
Detail-oriented and efficient
Ability to communicate with others to exchange information both orally and in writing
U.S. citizen or qualified U.S. person in accordance with ALU 22CFR 120.15

Job Duties

Planning and coordination of all Field Service Repair and support activities for RIX Technicians
Maintain professional and organized communication with customers
Participate in external and internal calls and meetings as directed
Provide pricing proposals, maintenance of budgets, security access letters/forms, invoicing, expense management, to client and local performance requirements and standards
Communicate with customers through external/customer portals
Negotiate with clients and supply a visible schedule of RIX personnel for RIX Management with a goal of maximum customer satisfaction and best personnel utilization
Foster and support positive relationships across RIX Teams and with external stakeholders
Ensure technology is used appropriately for all operations such as video conferencing and presentations
Support Field Service Technicians with material and expedite where required
Ensure implementation of RIX policies, application of RIX procedures, and development of associated practices including recommending and implementing process improvements
Responsible for accurate and timely data entry into the company ERP System
Act and perform as a back-up for the CSS Director of Customer Support where appropriate
Perform all assignments and other duties in the best interest of the company and RIX Technicians