Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
Paid Time Off
Long term career growth
Positive team environment
Job Description
Audi Reno Tahoe is a premier automotive dealership located in Reno, Nevada, proudly representing the Audi brand. As part of the distinguished Findlay Automotive Group, Audi Reno Tahoe is committed to delivering exceptional customer experiences, luxury vehicles, and outstanding service. The dealership is known for its positive, professional, and team-oriented environment, encouraging long-term career growth and a culture of promotion from within. Audi Reno Tahoe values quality, integrity, and a strong commitment to customer satisfaction, making it a leader in the automotive industry within the region. The facility boasts a full range of services, including sales of new and pre-owned vehicles, servicing, financing, and parts. Audi Reno Tahoe is focused on maintaining its status as a trusted and respected dealership that provides a premium experience reflective of the Audi brand's standards and values.
The Service Receptionist at Audi Reno Tahoe plays a pivotal role in shaping the customer journey by serving as the face and voice of the service department. This is a dynamic and engaging role that goes beyond traditional front-desk duties; the receptionist is responsible for creating a welcoming, professional atmosphere that elevates the brand during every customer interaction. The Service Receptionist will be the first point of contact for customers visiting or calling the service department, providing thorough, accurate, and courteous communication to facilitate their service needs. This position requires a customer-focused mindset with an emphasis on sales and business support, reflecting an understanding that each interaction is an opportunity to enhance customer loyalty and drive business growth.
Key responsibilities involve managing incoming calls efficiently, scheduling service appointments to optimize shop flow, and conducting outbound follow-ups to build enduring customer relationships. The role also includes supporting operational activities such as digital document archiving and maintaining data accuracy. The ideal candidate exhibits professionalism and empathy when addressing customer concerns, offering solutions-oriented service with confidence and polish. Attention to detail, excellent organizational capabilities, and a deep understanding of current services, products, and pricing are essential. Audi Reno Tahoe provides an environment where professionalism, personal initiative, and team collaboration are valued, creating opportunities for employees to advance their careers. The Service Receptionist contributes significantly to the dealership's success by enhancing customer satisfaction and supporting the service team in delivering an unparalleled Audi experience.
The Service Receptionist at Audi Reno Tahoe plays a pivotal role in shaping the customer journey by serving as the face and voice of the service department. This is a dynamic and engaging role that goes beyond traditional front-desk duties; the receptionist is responsible for creating a welcoming, professional atmosphere that elevates the brand during every customer interaction. The Service Receptionist will be the first point of contact for customers visiting or calling the service department, providing thorough, accurate, and courteous communication to facilitate their service needs. This position requires a customer-focused mindset with an emphasis on sales and business support, reflecting an understanding that each interaction is an opportunity to enhance customer loyalty and drive business growth.
Key responsibilities involve managing incoming calls efficiently, scheduling service appointments to optimize shop flow, and conducting outbound follow-ups to build enduring customer relationships. The role also includes supporting operational activities such as digital document archiving and maintaining data accuracy. The ideal candidate exhibits professionalism and empathy when addressing customer concerns, offering solutions-oriented service with confidence and polish. Attention to detail, excellent organizational capabilities, and a deep understanding of current services, products, and pricing are essential. Audi Reno Tahoe provides an environment where professionalism, personal initiative, and team collaboration are valued, creating opportunities for employees to advance their careers. The Service Receptionist contributes significantly to the dealership's success by enhancing customer satisfaction and supporting the service team in delivering an unparalleled Audi experience.
Job Requirements
- high school diploma or equivalent
- previous customer service experience preferred
- proficiency in using telephone and computer systems
- excellent communication and interpersonal skills
- ability to handle multiple tasks and work in a fast paced environment
- strong attention to detail
- professional and polished appearance
Job Qualifications
- strong verbal and written communication skills
- professional appearance and demeanor at all times
- customer-service mindset with a sales and business-support orientation
- confident personable and comfortable engaging with a wide range of customers
- self motivated and able to work independently within structured processes
- detail oriented with strong organizational skills
- ability to represent the dealership and brand with confidence and polish
Job Duties
- serve as the professional first point of contact for service customers both in person and over the phone
- create a welcoming premium experience that reflects the Audi brand
- actively manage incoming calls with purpose accuracy and confidence
- schedule service appointments to support shop flow and customer convenience
- conduct outbound follow-up calls to strengthen customer relationships and retention
- answer customer questions thoroughly or connect them to the appropriate team member
- support business operations through digital document archiving and data accuracy
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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