Service Porter

Columbus, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.00 - $17.00

Work Schedule

Flexible

Weekend Shifts

Benefits

401(k)

401(k) matching

Health Insurance

Dental Insurance

Vision Insurance

Supplemental voluntary insurances

Life insurance

Employee assistance program

employee discount

Paid Time Off

birthday day off

Recognition for longevity

Parental leave

Referral program

Health club or recreation center membership reimbursements

Employee team member programs

Job Description

Valley Ford Trucks is a reputable automotive dealership known for delivering outstanding service and quality vehicles to its customers. As part of Valley Truck Centers, this dealership prides itself on its commitment to excellence, customer focus, and providing a supportive work environment for its employees. With a broad range of vehicle sales and service offerings, Valley Ford Trucks stands out as a trusted name in the automotive industry, delivering consistent value and the highest standards of customer satisfaction. The organization fosters a culture that emphasizes teamwork, professionalism, and continuous improvement, ensuring that every team member is well-equipped to contribute meaningfully to the company's mission and success.

The Service Porter role at Valley Ford Trucks is vital to maintaining an efficient and organized service department, directly impacting the overall customer experience. This position involves managing the safe movement and parking of vehicles within the service area, supporting service advisors and technicians by promptly preparing vehicles for service, and maintaining the cleanliness and orderliness of the service lot and associated areas. The Service Porter acts as a key support resource, enabling the service department to operate smoothly and helping to deliver exceptional customer service throughout the vehicle servicing process.

In addition to excellent vehicle handling skills, the ideal candidate for this role possesses a strong commitment to safety and quality, attention to detail, and effective communication abilities. Duties include assisting with basic vehicle inspections, reporting any issues noticed to the service team, ensuring vehicles are returned to customers in a clean and presentable condition, and addressing customer inquiries in a professional manner. This position contributes significantly to the dealership's reputation by supporting the service team and ensuring the service area operates efficiently. Offering various comprehensive benefits and a positive work environment, Valley Ford Trucks invites motivated individuals to become part of its winning team and enhance their careers in the automotive service industry.

Job Requirements

high school diploma or equivalent
previous experience in a customer service or automotive service environment is preferred
experience in handling and managing vehicles in a professional setting is advantageous
strong interpersonal and communication skills
ability to operate and maneuver vehicles safely within a dealership or service area
basic understanding of automotive services and vehicle maintenance procedures
excellent organizational skills with the ability to manage multiple tasks efficiently
attention to detail
ability to work independently and as part of a team in a fast-paced environment
flexibility to work varying shifts including weekends and holidays as needed

Job Qualifications

high school diploma or equivalent
previous experience in a customer service or automotive service environment is preferred
experience in handling and managing vehicles in a professional setting is advantageous
strong interpersonal and communication skills
ability to operate and maneuver vehicles safely within a dealership or service area
basic understanding of automotive services and vehicle maintenance procedures
excellent organizational skills with the ability to manage multiple tasks efficiently
attention to detail
ability to work independently and as part of a team in a fast-paced environment
flexibility to work varying shifts including weekends and holidays as needed

Job Duties

move and park vehicles in designated areas to facilitate the service process
assist service advisors and technicians in locating vehicles and preparing them for service
maintain cleanliness and organization of the service lot and work areas
perform basic vehicle inspections and report any issues to the service team
ensure customer vehicles are returned in a clean and presentable condition
support the service department with various tasks as needed ensuring a seamless workflow
provide excellent customer service by addressing inquiries and assisting customers in a professional manner
adhere to all company policies and safety regulations to ensure a safe working environment