Service Porter

BMW Seattle is a renowned automotive dealership located in downtown Seattle, Washington, known for its commitment to excellence in customer service and automotive sales. As part of Lithia & Driveway, a leading automotive group publicly traded on the NYSE under the ticker LAD, BMW Seattle benefits from a strong organizational foundation that emphasizes growth, leadership, and customer-centric values. Lithia & Driveway operates numerous store locations across the country, offering transparent, simple, and convenient vehicle ownership experiences supported by innovative services such as Driveway, DFC, and GreenCars. The company culture revolves around the core principle of 'Growth Powered By People,' which empowers employees through comprehensive training, clear performance metrics, and leadership support, allowing them to advance within the company based on their skills, initiative, and results.

The role of Service Concierge at BMW Seattle is an exciting opportunity designed to kickstart careers in the automotive industry. This position is a full-time, onsite role based in the dealership’s service department in downtown Seattle, reporting directly to the Assistant Service Manager. The starting pay rate is $21.30 per hour, with the potential to earn up to $23.00 per hour depending on experience and skills. The Service Concierge works a flexible schedule on a rotating basis through three 13-hour shifts, including evenings, weekends, and holidays, to support peak service periods and dealership operations effectively. This role requires open availability and a willingness to work within the department's hours from Monday to Saturday, 6 am to 6 pm, with Sundays off.

The Service Concierge position involves a broad range of responsibilities focused on creating exceptional customer experiences and smooth operational logistics. Employees in this role are entrusted with driving various BMW cars, light trucks, and vans, including models with manual and automatic transmissions. Beyond operating vehicles, the Service Concierge helps maintain a welcoming and trustworthy atmosphere for customers through direct interaction and support. Key duties include vehicle washing, organizing cars within the dealership lot, and assisting with parking logistics to streamline service workflows. This role serves as a critical liaison between customers and the service team, playing a vital role in earning customers for life by ensuring positive, seamless service experiences.

This position is ideal for candidates with prior customer service or automotive experience, although prior dealership experience is beneficial but not mandatory. Prospective Service Concierges should be comfortable with technology and passionate about the BMW brand and the automotive industry as a whole. Professional appearance and communication skills are essential, as is a valid driver’s license and an acceptable driving record. The company prides itself on fostering an inclusive, drug-free workplace that promotes equal employment opportunity regardless of race, color, religion, gender, or other protected statuses, including accommodation for individuals with disabilities.

In addition to competitive compensation, BMW Seattle and Lithia & Driveway provide an extensive benefits package tailored to support employees and their families. This includes medical, dental, and vision insurance, paid holidays and paid time off, short- and long-term disability coverage, paid life insurance, a 401(k) retirement plan, an employee stock purchase plan, access to the Lithia Learning Center for professional development, vehicle purchase discounts, and wellness programs. This comprehensive supporting framework ensures that employees enjoy a balanced work-life environment while advancing their careers in a friendly and dynamic team setting.