Service Porter

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $16.50 - $19.75
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Benefits

401(k)
Dental Insurance
Health Insurance
Paid Time Off
Vision Insurance

Job Description

Our company is a reputable automotive dealership located in Enumclaw, WA, specializing in providing comprehensive automotive sales and service solutions. Known for our commitment to exceptional customer service and high standards of professionalism, we strive to deliver outstanding experiences to every client who walks through our doors. As a key player in the local automotive retail industry, our dealership offers a broad range of vehicles and a full-service department to meet the needs of our diverse customer base. We maintain a strong focus on hospitality and operational excellence, ensuring that both customers and employees enjoy a positive, seamless environment.

We are currently seeking a dedicated and enthusiastic Service Porter to join our energetic team. This full-time position offers the opportunity to contribute meaningfully to dealership operations, ensuring that vehicle management and customer service run smoothly. The Service Porter plays a vital role in supporting the service department by managing vehicle movement, assisting customers, and maintaining an organized and welcoming atmosphere. The ideal candidate will be a proactive, customer-focused individual with excellent communication skills and the ability to multitask efficiently in a dynamic work environment. Responsibilities include greeting customers warmly, parking and moving vehicles safely—including driving manual transmission cars when required—and supporting service technicians with parts and vehicle transportation. Additionally, the Service Porter will be involved in various support tasks such as cash handling, maintaining cleanliness in the service area, and providing guest shuttles when needed. This role requires adherence to dealership standards and procedures, including compliance with Ford’s Pick Up and Delivery process. A valid driver’s license and a clean driving record are essential, along with the ability to work collaboratively with other team members to uphold the highest levels of hospitality and professionalism.

Joining our team as a Service Porter means becoming part of a motivated staff dedicated to creating memorable customer experiences and contributing to the smooth operation of the dealership. We offer a supportive work environment where your contributions make a real impact and where your customer service skills will be valued and developed. The position promises a stable employment opportunity with competitive benefits including health, dental, and vision insurance alongside 401(k) plans and paid time off. If you are passionate about automotive services and enjoy working in a team-oriented environment, we encourage you to apply and bring your unique talents to our dealership.

Job Requirements

  • Valid driver’s license
  • Driving abstract will be required upon date of hire
  • Ability to commute to Enumclaw, WA 98022
  • Relocate to Enumclaw, WA 98022 before starting work
  • Ability to work full-time
  • Ability to follow proper Pick Up and Delivery process according to Ford’s standards
  • Flexibility for providing guest shuttles
  • Maintain professionalism and uphold high hospitality standards
  • Ability to handle multiple tasks efficiently
  • Basic cash handling skills
  • Knowledge of traffic laws and safety protocols

Job Qualifications

  • Previous experience in guest services or hospitality is preferred
  • Familiarity with dealership operations or retail environments is advantageous
  • Experience as a delivery driver is a plus
  • Strong customer service skills with an emphasis on communication and interpersonal abilities
  • Basic understanding of retail math for cash handling responsibilities is beneficial

Job Duties

  • Greet customers warmly and assist them with their needs upon arrival
  • Manage the parking of vehicles ensuring proper placement within the dealership lot
  • Drive vehicles safely including manual transmission when necessary for service appointments and customer deliveries
  • Maintain cleanliness and organization of the service area and parking lot
  • Assist with cash handling duties including cashiering and processing payments as needed
  • Provide support to service technicians by delivering parts or vehicles as required
  • Communicate effectively with team members and customers to ensure a seamless experience

Job Criteria

Experience

No experience required


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