Service Porter

Martin Automotive Group is a reputable automotive dealership known for its commitment to excellence and customer satisfaction. One of its prominent branches, Glendora Chevrolet, provides a wide range of automotive services including new and used vehicle sales, maintenance, and repairs. This company is dedicated to providing high-quality service and fostering a supportive and professional work environment. As a respected player in the automotive sales and service industry, Martin Automotive Group values both its customers and employees, maintaining a workplace culture grounded in fairness, respect, and growth opportunities. The dealership is equipped with state-of-the-art facilities and offers a spectrum of automotive solutions to meet the diverse needs of its clientele.

The Service Porter position at Martin Automotive Group/Glendora Chevrolet is essential to the seamless operation of the dealership’s service department. This non-exempt role reports directly to the Service Manager, Parts Manager, or General Manager, and involves no direct supervisory responsibilities. The Service Porter is responsible for the safe and efficient movement and cleaning of customer and company vehicles within the dealership premises. This role requires a professional demeanor and courteous interaction with customers, embodying the company’s commitment to superior service at all times.

The day-to-day duties of the Service Porter include driving vehicles to various designated areas such as service lanes, service stalls, and the parking lot, as well as transporting customers to and from locations as needed. Maintaining the neatness and organization of both new and used vehicle lots in accordance with dealership display standards is a key responsibility, along with the installation and removal of seat covers, floor mats, and key tags to protect vehicles during service. The Service Porter frequently utilizes two-way radios to maintain clear and efficient communication with service staff, ensuring smooth operational flow.

Thorough cleaning and sanitizing of vehicles upon drop off and pickup help maintain the dealership’s high standards of customer care and vehicle presentation. The position entails accountability for vehicle keys, including securing and tracking them using a Key Tracking Machine, which is critical for dealership security and operational integrity. The role also involves routine inspections of vehicles for any damage or missing items, prompt reporting of any issues, and meticulous handling of vehicle-related paperwork such as keys and repair orders.

Other responsibilities include sweeping floors, keeping the dealership lot free of trash, cutting tree branches where necessary, and helping with various miscellaneous tasks as assigned. The Service Porter plays an important role in supporting service advisors by directing customers appropriately and ensuring that vehicles are retrieved promptly for customers upon payment of repair orders. The position demands punctuality, adherence to company policies, effective communication, strong problem-solving skills, and a friendly, professional attitude.

This position requires a valid driver’s license, a clean driving record, and the ability to pass a Motor Vehicle Record (MVR) and background check. Physical stamina is necessary due to the requirement to stand, walk on uneven surfaces, lift objects up to 25-30 pounds, and perform repetitive tasks for up to 8-10 hours a day. The Service Porter operates in an environment that can be noisy and may be exposed to varying weather conditions, requiring resilience and adaptability.

Martin Automotive Group/Glendora Chevrolet offers a dynamic work environment where employees are encouraged to grow and succeed. Embracing diversity and equal opportunity employment, the company ensures a workplace free from discrimination. This role is vital to the operational success of the service department and offers those with a passion for automotive service a meaningful opportunity to contribute to a leading automotive group.