Service Porter

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Vision Insurance
Dental Insurance
Supplemental Insurance
401k retirement savings plan
Paid Time Off
Holiday pay
company paid continuing education and training

Job Description

DeMontrondis a family-owned and operated group of automobile and recreational vehicle dealerships serving the greater Houston area, from Conroe to Texas City, Texas. Established in 1953, but with roots tracing back to 1914 as the first Buick franchise in Texas, DeMontrondhas a long-standing tradition of excellence and guest satisfaction. The dealership group currently represents a wide range of automotive brands including Chrysler, Dodge, Jeep, Ram, Buick, GMC, Volvo, Volkswagen, Kia, Chevrolet, Hyundai, Toyota, and offers a diverse selection of trailers, 5th wheels, and motorhomes. It is also the exclusive home of Warranty Foreverin the greater Houston area, a testament to its commitment to quality and customer service. The DeMontrond family emphasizes hiring individuals with integrity, self-motivation, and dedication to a long-term career, emphasizing a workplace culture that values personal and professional growth.

The role of Service Porter at DeMontrondis an integral position within the Service Department, designed to facilitate smooth operations and enhance the customer experience. Service Porters play a vital part in supporting service advisors and technicians by ensuring that vehicles are properly prepared, maintained, and moved efficiently throughout the service process. This includes responsibilities such as moving vehicles between the service drive, technician bays, parking areas, and wash stations. Service Porters are also responsible for keeping vehicles in clean, presentable, and service-ready condition, which involves washing, vacuuming, detailing, and fueling vehicles prior to customer delivery. They assist in maintaining an orderly and safe service lot, organizing inventory, and supporting team efforts during physical inventory counts.

This position requires individuals with a valid driver's license and a good driving record who are capable of handling physical tasks such as lifting and moving vehicles and parts. Strong customer service skills are essential, as Service Porters greet customers and provide basic assistance in the service drive. Additionally, the job demands physical stamina including standing, walking, stooping, kneeling, and lifting, with regular movement of weights up to 25 pounds and occasional lifting of up to 50 pounds. The Service Porter role is crucial to maintaining the efficiency and smooth workflow of the service department, creating a positive impression and delivering quality service to every customer interaction. This is an excellent opportunity for candidates looking for a stable position in a well-established automotive company with a long history of family values, professionalism, and a supportive working environment. The role typically offers benefits such as medical, vision, dental and supplemental insurance, 401K retirement savings plan, paid time off, holiday pay, and company-paid continuing education and training, reflecting DeMontrond's commitment to employee welfare and career advancement.

Job Requirements

  • High school diploma or GED preferred
  • Previous automotive, dealership, or customer service experience a plus
  • Valid drivers license with an acceptable driving record required

Job Qualifications

  • High school diploma or GED preferred
  • Previous automotive, dealership, or customer service experience a plus
  • Valid drivers license with an acceptable driving record

Job Duties

  • Move vehicles to and from the service drive, technician bays, parking areas, and wash stations
  • Greet customers in the service drive and provide basic assistance as needed
  • Maintain vehicles in clean, presentable, and service-ready condition
  • Wash, vacuum, and detail vehicles as required
  • Fuel vehicles prior to delivery or return to customers
  • Transport vehicles to customers, vendors, or off-site locations when necessary
  • Assist with inventory organization and monthly physical inventory counts
  • Keep the service lot and surrounding areas orderly and safe
  • Support service advisors and technicians with vehicle movement and staging
  • Attend department meetings and follow all company safety policies

Job Criteria

Experience

Entry Level (1-2 years)


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