SERVICE PORTER

The Ron Marhofer Auto Family is a well-established, family-owned dealership group serving Northeast Ohio since 1919. With over a century of experience, the company has built a reputation centered around delivering world-class customer experiences and upholding a strong set of core values. These values include a commitment to excellence, teamwork, trust and respect for the individual, continuous improvement, and approachability combined with a process-oriented culture. The dealership family prides itself on being deeply rooted within the local community, offering a wide range of automotive sales and services designed to meet the varied needs of their customers. The long-standing legacy of Ron Marhofer Auto Family underscores their dedication to quality and customer satisfaction, making them a trusted name in the automotive industry in the Akron, Ohio region.

The Service Lot Porter position plays an essential role within the service department at Ron Marhofer Auto Family. This full-time role is vital in maintaining the smooth operation of the service department by ensuring that vehicles are properly moved, cleaned, and organized throughout the lot. The Service Lot Porter is responsible for facilitating the flow of vehicles between service drives, technician bays, and parking areas, while also ensuring the overall neatness and safety of the service lot. This entry-level support role is crucial in upholding the professional appearance and operational efficiency of the dealership’s service area, contributing directly to the customer experience.

In this role, the individual will be tasked with handling a variety of hands-on duties such as washing, vacuuming, and fueling vehicles to prepare them for customer delivery. Additionally, the Service Lot Porter performs vehicle inspections to check for damage and reports findings to the Service Manager to maintain high standards of care for both dealership and customer vehicles. The position also supports service advisors and technicians by managing the logistics of vehicle flow and assisting with everyday operational tasks that keep the lot organized and running efficiently.

The Service Lot Porter must exhibit a friendly and professional demeanor, particularly when interacting with customers. Greeting guests, assisting with vehicle drop-off and pick-up, and facilitating traffic flow within the lot are important aspects of supporting an exceptional customer service experience. The role demands reliability, punctuality, and the physical ability to perform tasks including standing, walking, lifting up to forty pounds, and working outdoors in various weather conditions. A valid driver’s license and the ability to operate vehicles with manual and automatic transmissions are required to perform the essential job functions safely and effectively.

Beyond the core duties, the Service Lot Porter also contributes by assisting with minor maintenance tasks, such as checking tire pressure, topping fluids, and jump-starting vehicles, further enhancing the operational support provided to the service team. Participation in dealership and manufacturer training programs is encouraged to promote continuous learning and improvement. Additionally, involvement in special projects or events as directed by management offers opportunities for engagement beyond routine responsibilities.

This position reports to the Service Manager and is an excellent opportunity for candidates seeking to join a reputable and customer-focused dealership group. The role offers the chance to develop valuable experience in the automotive service industry while contributing to a workplace culture that values teamwork, respect, and a steadfast dedication to excellence. The Ron Marhofer Auto Family fosters an environment where employees are supported in their growth and are empowered to provide the best possible experience to every guest they serve.