Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $16.00 - $20.00
Work Schedule
On-call
Weekend Shifts
Benefits
competitive pay
flexible scheduling
inclusive work environment
Professional development opportunities
Mission-driven team
Paid Time Off
Employee assistance program
Job Description
YWCA Knoxville & the Tennessee Valley is a well-established nonprofit organization dedicated to eliminating racism and empowering women throughout East Tennessee. With a deeply rooted mission in values such as peace, justice, freedom, and dignity, this organization actively serves women, children, and families across six counties. Their programs strive to create life-saving and life-changing impacts, strengthening local communities and expanding opportunities for all residents. Known for its collaborative, professional, and service-oriented culture, YWCA Knoxville & the Tennessee Valley consistently attracts passionate individuals eager to contribute to meaningful change in the community.
This job opening is for a part-time Service Navigator position based in Knoxville, Tennessee, reporting directly to the Office and Guest Services Coordinator. The role primarily involves providing front desk support and serving as a welcoming, reliable contact for residents and community members during off-hours, including evenings, weekends, and overnight shifts. This position is crucial for ensuring a safe, well-managed environment at the YWCA facility located at 420 W Clinch Avenue.
As a Service Navigator, you will be the first point of contact for individuals visiting or reaching out to the YWCA during your shift. You will provide guidance to visitors and residents, connect them with pertinent resources or program staff, and help maintain a professional, positive atmosphere throughout the front desk and lobby. The role also includes residential support responsibilities such as managing building access for residents involved in the Keys of Hope Program and assisting with maintaining communal spaces and quiet hours.
Safety awareness and building monitoring comprise another essential part of the position. You will observe building activity using security systems, enforce visitor policies, and respond appropriately to safety or emergency situations by following established protocols. Accurate documentation of shift activities, incidents, and observations is expected to ensure seamless communication between shifts and with office staff.
Administrative duties complement the operational role of the Service Navigator. These include maintaining visitor logs, shift reports, and other key documentation, as well as assisting with light office tasks as needed. Professional communication with residents, visitors, and team members is essential to foster a respectful and collaborative workplace aligned with the YWCA’s mission.
The ideal candidate will demonstrate a strong commitment to the YWCA’s mission and values, possess reliable independent work skills during unconventional hours, and exhibit excellent communication and interpersonal abilities to effectively manage diverse situations. Previous experience in front desk roles, customer service, security, or residential support is preferred. The position requires basic technology proficiency and a high regard for privacy and respect.
This part-time role offers a competitive hourly wage ranging from $16 to $20, depending on experience. It requires availability primarily on weekends and holidays, with occasional on-call shifts on weekdays. YWCA Knoxville & the Tennessee Valley is known for fostering an inclusive and diverse working environment and is an equal opportunity employer. The organization strongly encourages applications from women, veterans, and individuals from historically underrepresented communities, underscoring its commitment to equitable opportunity and community partnership.
This job opening is for a part-time Service Navigator position based in Knoxville, Tennessee, reporting directly to the Office and Guest Services Coordinator. The role primarily involves providing front desk support and serving as a welcoming, reliable contact for residents and community members during off-hours, including evenings, weekends, and overnight shifts. This position is crucial for ensuring a safe, well-managed environment at the YWCA facility located at 420 W Clinch Avenue.
As a Service Navigator, you will be the first point of contact for individuals visiting or reaching out to the YWCA during your shift. You will provide guidance to visitors and residents, connect them with pertinent resources or program staff, and help maintain a professional, positive atmosphere throughout the front desk and lobby. The role also includes residential support responsibilities such as managing building access for residents involved in the Keys of Hope Program and assisting with maintaining communal spaces and quiet hours.
Safety awareness and building monitoring comprise another essential part of the position. You will observe building activity using security systems, enforce visitor policies, and respond appropriately to safety or emergency situations by following established protocols. Accurate documentation of shift activities, incidents, and observations is expected to ensure seamless communication between shifts and with office staff.
Administrative duties complement the operational role of the Service Navigator. These include maintaining visitor logs, shift reports, and other key documentation, as well as assisting with light office tasks as needed. Professional communication with residents, visitors, and team members is essential to foster a respectful and collaborative workplace aligned with the YWCA’s mission.
The ideal candidate will demonstrate a strong commitment to the YWCA’s mission and values, possess reliable independent work skills during unconventional hours, and exhibit excellent communication and interpersonal abilities to effectively manage diverse situations. Previous experience in front desk roles, customer service, security, or residential support is preferred. The position requires basic technology proficiency and a high regard for privacy and respect.
This part-time role offers a competitive hourly wage ranging from $16 to $20, depending on experience. It requires availability primarily on weekends and holidays, with occasional on-call shifts on weekdays. YWCA Knoxville & the Tennessee Valley is known for fostering an inclusive and diverse working environment and is an equal opportunity employer. The organization strongly encourages applications from women, veterans, and individuals from historically underrepresented communities, underscoring its commitment to equitable opportunity and community partnership.
Job Requirements
- High school diploma or equivalent
- Ability to work weekends, evenings, and overnight shifts
- Experience in customer service or related fields preferred
- Basic computer and phone proficiency
- Strong communication and interpersonal skills
- Ability to handle time-sensitive situations calmly and effectively
- Commitment to privacy and professionalism
Job Qualifications
- Demonstrate a commitment to the YWCA mission and values
- High school diploma or equivalent required
- Associate degree or relevant experience preferred
- Experience in front desk, customer service, security, or residential support roles preferred
- Ability to work independently and reliably during weekends, evening, and overnight hours
- Strong communication and interpersonal skills, with the ability to navigate a variety of situations professionally
- Ability to remain composed and responsive in time-sensitive or high-pressure situations
- Basic proficiency with phones, computers, and standard office software
- Commitment to maintaining privacy and treating all individuals with respect
Job Duties
- Welcome residents, visitors, and community members, creating a positive first impression
- Serve as a steady, approachable presence during weekend, evening and overnight hours
- Maintain a clean, organized, and professional front desk and lobby environment
- Serve as initial point of contact for individuals seeking YWCA support and services, connecting them to appropriate resources or ensuring follow-up by program staff
- Support residents with building access, including verifying credentials
- Respond to resident questions or needs and coordinate follow-up with program staff as appropriate
- Help ensure shared spaces, including the kitchen, are closed appropriately each day and that quiet hours are maintained
- Respect resident privacy and approach all interactions with professionalism, empathy, and respect
- Maintain awareness of building activity through observation and security systems
- Support adherence to visitor policies and building procedures
- Respond appropriately to time-sensitive situations by following established protocols and notifying appropriate staff or services as needed
- Document shift activity, observations, and any notable incidents in reporting systems
- Complete administrative tasks including maintaining visitor logs, shift reports, and key documentation
- Communicate updates, concerns, and follow-up items clearly to the Office & Guest Services Coordinator and appropriate staff
- Participate in staff meetings and trainings as required
- Ensure smooth handoff between shifts through accurate and timely documentation
- Communicate professionally with residents, visitors, and team members
- Assist with light office and operational tasks during shift hours as needed
- Contribute to a respectful, collaborative, and mission-driven team environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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