Service Manager, Swedish Hill Westlake

Austin, TX, USA|

Job Overview

Benefits

competitive salary

bonus potential

Beverage and hospitality education reimbursement

Paid Time Off

MML property discounts (Hotel, Restaurant, Retail)

Fitness and health benefits

Medical insurance

Dental Insurance

Vision Insurance

Disability insurance

Life insurance

Pet insurance

Retirement benefits

Parental leave

advancement and promotion opportunities

community service opportunities

Job Description

McGuire Moorman Lambert Hospitality (MML) is a distinguished hospitality company led by renowned restauranteurs Larry McGuire and Tom Moorman, alongside visionary hotelier Liz Lambert. MML is on an ambitious mission to create the world’s chicest hotels and restaurants by seamlessly integrating food, service, and design. Through thoughtful storytelling, meticulous attention to detail, and delivering extraordinary dining and retail experiences, MML pursues intentional growth and impeccable quality. Currently, the company owns and operates the celebrated Hotel Saint Vincent in New Orleans and has exciting hotel projects underway in Aspen and Austin. MML’s reputation for excellence and innovation in hospitality makes it an inspiring and rewarding place to work.

Swedish Hill – Westlake is one of MML’s neighborhood concepts, serving as a cafe, bakery, and market designed to be an integral part of guests’ daily routines. Located centrally in Westlake, this refined yet approachable space offers fresh pastries, prepared foods, coffee, wine, and retail goods with an inviting blend of efficient counter service, warm hospitality, and a strong sense of community. The role of Service Manager at Swedish Hill – Westlake requires a passionate, hands-on leader to oversee front-of-house operations and ensure an exceptional guest experience. This position is perfect for an experienced hospitality professional who thrives in a dynamic, all-day service environment, blending team leadership with direct guest interaction. Responsibilities include leading and supporting the front-of-house team to maintain hospitality standards, managing daily operations including staffing, scheduling, and guest flow, training and mentoring staff, overseeing POS and inventory management, and ensuring compliance with health and safety standards. The role offers a competitive salary plus bonus potential and numerous benefits, highlighting MML’s commitment to employee growth, education, and well-being. Working at MML means joining a team that values community, culture, and continuous improvement while delivering memorable experiences to guests.

Job Requirements

High school diploma or equivalent
Previous experience in hospitality management or supervisory role
Texas Alcoholic Beverage Commission (TABC) certification
Texas Food Manager Certification
Ability to work flexible hours including mornings, evenings, weekends, and holidays
Strong leadership and communication skills
Ability to handle physical demands such as standing, walking, bending, reaching, and light lifting
Ability to lift and move up to 50 pounds occasionally
Commitment to upholding health and safety standards

Job Qualifications

Previous experience in a supervisory or managerial role within hospitality or food and beverage
Strong understanding of front-of-house operations in a high-volume or all-day service setting
Experience with inventory management, cost control, and sales analysis
Familiarity with health and safety regulations
Texas Alcoholic Beverage Commission (TABC) and Texas Food Manager Certification required
Proven leadership skills with the ability to motivate and inspire teams
Excellent communication and interpersonal skills
Strong organizational skills and attention to detail
Flexibility to work mornings, evenings, weekends, and holidays as needed

Job Duties

Lead and support the front-of-house team to ensure warm, efficient, and consistent service
Uphold Swedish Hill’s hospitality standards across counter service, café, and retail operations
Oversee daily floor operations, staffing, scheduling, and guest flow
Actively engage with guests, resolve concerns, and foster strong neighborhood relationships
Train and mentor staff on service standards, product knowledge, and hospitality best practices
Collaborate closely with culinary and management teams to ensure seamless operations
Maintain POS systems, cash handling procedures, and inventory tracking
Monitor service performance and identify opportunities for improvement
Ensure compliance with all health, safety, and cleanliness standards
Develop, implement, and uphold SOPs to support consistent and efficient service