Service Manager, Pecan Square Cafe

McGuire Moorman Lambert Hospitality (MML Hospitality) is a distinguished hospitality company renowned for creating the world’s most memorable experiences through the seamless integration of food, service, and design. Founded and led by industry veterans Larry McGuire, Tom Moorman, and Liz Lambert, MML Hospitality places a strong emphasis on storytelling, attention to detail, and delivering exceptional dining and retail experiences. With a portfolio that includes owning and managing celebrated properties like the Hotel Saint Vincent in New Orleans, MML Hospitality is actively expanding with new projects underway in Texas, Colorado, and California. The company also provides expert food and beverage consultation for premium locations such as the Austin Proper Hotel, managing a variety of dining outlets and banquet services. A unique aspect of MML’s approach to hospitality is its commitment to owning and operating all its properties, ensuring that every project closely aligns with its core vision and values, which include excellence in service, community engagement, and employee advancement. This philosophy fosters a motivating and rewarding work environment for all team members.

The role currently open is for a Service Manager at Pecan Square Cafe, a part of the MML Hospitality group. This position is pivotal in supervising the overall dining experience for guests, ensuring that every interaction reflects the high standards of the company. The Service Manager will lead a front-of-house team, focusing on professionalism, teamwork, and exceptional guest satisfaction. Key responsibilities include overseeing service quality, managing reservations and seating arrangements, and collaborating closely with the kitchen staff to ensure smooth operations. This role also involves training and mentoring staff to enhance their service techniques and product knowledge, keeping the team abreast of the latest industry trends. The Service Manager is tasked with handling guest feedback and complaints promptly to maintain a positive dining atmosphere. Additional responsibilities include managing inventory, administering POS systems, and enforcing standard operating procedures and health and safety regulations. This position offers a competitive salary supplemented by potential bonuses, along with a comprehensive benefits package including medical, dental, vision, disability, life, and pet insurance. Employees also enjoy paid time off, beverage education reimbursement, property discounts, and opportunities for advancement within the company. The commitment to work-life balance is supported by parental leave, fitness and health benefits, community service opportunities, and relocation assistance. The Service Manager role demands flexibility to work evenings, weekends, and holidays, reflecting the dynamic nature of the hospitality industry. Working at MML Hospitality means joining a progressive team dedicated to excellence and continual growth in the hospitality sector, making this a rewarding and challenging career opportunity for passionate professionals.