Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $22.00 - $25.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
employee discount
Gifts for milestone anniversaries
Job Description
Cinepolis USA is a premier luxury cinema exhibitor dedicated to offering enhanced and memorable movie-going experiences through its distinctive theater concepts, including Cinepolis Luxury Cinemas and Movie House & Eatery. Headquartered in Dallas, Texas, this esteemed company operates 26 luxury and premium theaters across several states such as California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio with a robust plan for future expansion. As part of the global Cinepolis International network—the most popular movie theater exhibitor worldwide—Cinepolis USA is committed to delivering innovation, entertainment, and exceptional hospitality to movie lovers everywhere. Their cinemas are celebrated for combining the timeless joy of watching a film with upscale amenities, modern technology, and excellent customer service. This fusion creates an unrivaled cinema experience that goes beyond traditional movie theaters, perfectly suited for guests seeking luxury and comfort.
The role of the Service Manager at Cinepolis USA is integral to maintaining the high standards and luxury service that define the brand. The Service Manager acts as a brand ambassador who embodies the company’s mission, values, and commitment to excellence in every aspect of guest interaction and theater operations. This role is essential in managing the front-of-house activities, which encompass Guest Services, Servers, Bartenders, Runners, and Concessions, ensuring that every guest's experience is seamless, enjoyable, and memorable. Key responsibilities include overseeing the quality and consistency of service, food, and beverage, coaching and leading the team, and supporting the Assistant General Manager with various operational duties. This position offers an hourly pay range of $22.00 to $25.00 and is classified as non-exempt under FLSA guidelines.
Service Managers at Cinepolis USA are expected to foster a positive work environment through effective communication, strong leadership, and operational expertise. They assist in recruiting and training team members, scheduling shifts, and motivating the staff to meet sales goals using performance metrics such as KPI boards. They are also actively involved in managing the In-Seat Dining experience and ensuring that the theaters remain clean, safe, and well-maintained. The role requires excellent problem-solving abilities, a keen eye for guest satisfaction, and collaborative work with other departments including Human Resources, Regional Projectionists for film operations, and general management to ensure smooth daily theater workflows.
This position demands flexibility to work diverse shifts including holidays, nights, and weekends, and physical capability for frequent standing, walking, bending, and lifting up to 50 pounds with assistance. With a focus on delivering luxury entertainment experiences, Cinepolis values motivated and results-driven leaders who are dedicated to creating a welcoming and upscale environment for both guests and employees alike. If you thrive in fast-paced settings and have a passion for hospitality and cinema, joining Cinepolis USA as a Service Manager offers a rewarding career opportunity with a company dedicated to innovation, growth, and world-class guest experiences.
The role of the Service Manager at Cinepolis USA is integral to maintaining the high standards and luxury service that define the brand. The Service Manager acts as a brand ambassador who embodies the company’s mission, values, and commitment to excellence in every aspect of guest interaction and theater operations. This role is essential in managing the front-of-house activities, which encompass Guest Services, Servers, Bartenders, Runners, and Concessions, ensuring that every guest's experience is seamless, enjoyable, and memorable. Key responsibilities include overseeing the quality and consistency of service, food, and beverage, coaching and leading the team, and supporting the Assistant General Manager with various operational duties. This position offers an hourly pay range of $22.00 to $25.00 and is classified as non-exempt under FLSA guidelines.
Service Managers at Cinepolis USA are expected to foster a positive work environment through effective communication, strong leadership, and operational expertise. They assist in recruiting and training team members, scheduling shifts, and motivating the staff to meet sales goals using performance metrics such as KPI boards. They are also actively involved in managing the In-Seat Dining experience and ensuring that the theaters remain clean, safe, and well-maintained. The role requires excellent problem-solving abilities, a keen eye for guest satisfaction, and collaborative work with other departments including Human Resources, Regional Projectionists for film operations, and general management to ensure smooth daily theater workflows.
This position demands flexibility to work diverse shifts including holidays, nights, and weekends, and physical capability for frequent standing, walking, bending, and lifting up to 50 pounds with assistance. With a focus on delivering luxury entertainment experiences, Cinepolis values motivated and results-driven leaders who are dedicated to creating a welcoming and upscale environment for both guests and employees alike. If you thrive in fast-paced settings and have a passion for hospitality and cinema, joining Cinepolis USA as a Service Manager offers a rewarding career opportunity with a company dedicated to innovation, growth, and world-class guest experiences.
Job Requirements
- High school diploma or equivalent
- 1+ years of bar and restaurant management experience
- 2+ years of supervisory experience
- ability to work in a fast pace environment
- standing, walking, lifting, twisting, bending, and traversing stairs on a frequent basis
- availability to work during holidays, nights, and weekends
- standing, walking, bending, and lifting up to 50 pounds occasionally with assistance
Job Qualifications
- Bachelor’s degree in Business Management, Hospitality or related field preferred
- high school diploma or equivalent required
- 1+ years of bar and restaurant management required
- 2+ years of supervisory experience required
- full-service background
- have restaurant knowledge, including inventory control and operations
- ServSafe certification preferred
- proven leadership and motivational skills
- displays a professional appearance and is a positive role model within the restaurant and Support office
- strong written and verbal communication skills
- strong decision-making skills
- equally comfortable communicating, negotiating, and working with guests, peers, direct reports, vendors or partners
- high guest satisfaction expectations and focus
- resourceful problem-solving skills
- self-motivated and results driven
- strong organizational and time management skills with the ability to multitask and delegate projects and tasks simultaneously
- holds self and others accountable to consistently maintain high performance standards
Job Duties
- Assists the Assistant General Manager in interviewing and hiring hourly staff
- provides on-the-job training and onboarding of new hires
- assists with assigning work tasks and activities, prepare weekly schedules through HotSchedules, and ensures all shifts are covered
- foster professional working relationships with direct reports, peers, direct supervisor, Human Resources and Head Office
- provide direction, coaching and leadership for all employees
- conducts daily pre-shift Take One meeting and delivers team sales goals and current promotions
- ensures maximization of sales by auditing sales staff and setting daily and weekly goals via KPI boards and take ones
- review sales numbers and goals on a regular basis and make operations adjustments as necessary
- manages and supervises the In-Seat Dining process, auditorium sales, and guest experience
- ensures that facilities are clean, safe and in proper working order by adhering to company cleaning policy
- perform daily opening, mid and closing operation duties
- assist General Manager with various tasks, reports, scheduling and analytics
- assist as necessary with the preparation and follow through of special and private events
- practice proactive guest management by recognizing opportunities before they occur, resolving the ones that do and leaving the guest with a positive experience portraying a positive company image at all times
- communicate regularly with the General Manager and Human Resources regarding employee issues and complaints
- partner with the Regional Projectionist on film ingestion, maintenance, transferring, building of playlist in the LMS and resolving any system issues
- attend and participate in meetings and trainings
- assist when needed in the in-seat dining and auditorium sales management process - running F&B, handling expo roles, managing and creating teams for ISD
- other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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