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Service Manager, Neighborhood Sushi Dallas

Job Overview

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Employment Type

Full-time
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Benefits

competitive salary
bonus potential
beverage education reimbursement
Paid Time Off
Property discounts
Fitness and health benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
Pet insurance
Retirement benefits
Parental leave
Advancement opportunities
community service opportunities
Relocation assistance

Job Description

McGuire Moorman Lambert Hospitality (MML Hospitality) is a renowned hospitality company dedicated to creating the world's most memorable experiences by expertly blending food, service, and design. Under the visionary leadership of Larry McGuire, Tom Moorman, and Liz Lambert, MML Hospitality has carved a niche in the industry by focusing on storytelling, meticulous attention to detail, and delivering exceptional dining and retail experiences. The company is well-regarded for its refined hospitality approach, managing and owning select hotels and restaurants that embody its core values and vision. Current flagship properties include the prestigious Hotel Saint Vincent in New Orleans, with exciting new developments underway in Texas, Colorado, and California. MML Hospitality also extends its expertise to food and beverage consultation, notably for the Austin Proper Hotel, overseeing multiple restaurants, in-room dining, and banquet services throughout the establishment. MML Hospitality prides itself on owning and operating all its properties, ensuring full alignment with its mission and standards.

Neighborhood Sushi, one of MML’s newest ventures, is a vibrant and casual restaurant opening in Dallas, specializing in high-quality sushi and Japanese-inspired dishes. The restaurant invites friendly and dedicated individuals to join its front-of-house team, playing a crucial role in welcoming guests and providing outstanding service. This role offers a unique opportunity to work in a beautiful, relaxed environment where the focus is on delivering impeccable service and memorable dining experiences. The position provides a competitive salary with bonus potential, further enhanced by MML’s comprehensive benefits and career advancement opportunities. Working at Neighborhood Sushi means joining a team that values professionalism, teamwork, and a guest-first mentality. The position involves leadership, direct guest engagement, maintaining service excellence, and collaborating closely with kitchen and management teams. Employees at Neighborhood Sushi benefit from working in a fast-paced, dynamic environment that fosters growth, innovation, and connection with both guests and colleagues. This role is ideal for motivated hospitality professionals passionate about elevating guest experiences through expert service and team mentorship.

Job Requirements

  • Previous experience in a supervisory or managerial role within the restaurant industry
  • in-depth food and beverage operations knowledge, including service techniques and product knowledge
  • proficient in managing inventory, cost control, and analyzing sales data
  • familiarity with health and safety regulations in the restaurant industry
  • certified in Texas Alcoholic Beverage Commission and Texas Food Management
  • strong leadership skills with the ability to motivate and inspire a team
  • excellent communication and interpersonal skills to interact with guests, staff, and management
  • strong attention to detail and organizational abilities
  • flexibility to work evenings, weekends, and holidays as required

Job Qualifications

  • Previous experience in a supervisory or managerial role within the restaurant industry
  • in-depth food and beverage operations knowledge, including service techniques and product knowledge
  • strong leadership skills with the ability to motivate and inspire a team
  • excellent communication and interpersonal skills to interact with guests, staff, and management
  • strong attention to detail and organizational abilities
  • certified in Texas Alcoholic Beverage Commission and Texas Food Management

Job Duties

  • Lead and manage the front-of-house team to promote professionalism, teamwork, and guest satisfaction
  • provide exceptional service by engaging with guests, offering recommendations, and ensuring a seamless experience
  • monitor and maintain service standards, promptly addressing issues or concerns to enhance overall guest satisfaction
  • assist with creating effective schedules and ensuring the restaurant is well-staffed during peak hours
  • collaborate with the management team to develop and implement strategies for improving service quality and guest experience
  • oversee table reservations, seating arrangements, and guest flow to optimize seating capacity and minimize wait times
  • handle guest inquiries, feedback, and complaints, resolving issues promptly and professionally
  • train and mentor staff on service techniques, product knowledge, and customer engagement to deliver exceptional dining experiences
  • continuously monitor industry trends, emerging products, and customer preferences to stay ahead
  • coordinate with the kitchen team for seamless communication and coordination between front-of-house and back-of-house operations
  • manage inventory and POS systems administration
  • develop and enforce standard operating procedures for service staff to ensure efficient and smooth service operations
  • ensure compliance with health and safety regulations and maintain cleanliness and organization

Job Criteria

Experience

Mid Level (3-7 years)


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