Service Manager, Lamberts

McGuire Moorman Lambert Hospitality (MML) is a distinguished hospitality company dedicated to crafting the world’s most memorable experiences through a harmonious blend of food, service, and design. Founded and led by industry visionaries Liz Lambert, Larry McGuire, and Tom Moorman, MML embodies refined hospitality with a focus on storytelling, meticulous attention to detail, and exceptional dining and retail experiences. The company is known for managing, owning, and continuously expanding unique properties that reflect its values, such as the iconic Hotel Saint Vincent in New Orleans. With ongoing development projects in Texas, Colorado, and California, MML stands out by owning and operating all its properties, ensuring that every venture aligns perfectly with its core vision and standards.

At MML, the commitment to excellence is evident not only in the properties it curates but also in the cultures it fosters. Working at MML means joining a vibrant community of professionals passionate about elevating hospitality. The company’s dynamic environment encourages innovation, hospitality-driven leadership, and teamwork, all aimed at exceeding guest expectations.

The Service Manager role at MML is an exciting opportunity for an energetic and motivated hospitality leader who thrives in a high-energy environment. This position is responsible for maintaining the highest quality of guest experience, overseeing food and service excellence, financial performance, and property upkeep. The Service Manager will lead the front-of-house team, ensuring professionalism, teamwork, and outstanding guest engagement. They will be instrumental in delivering a seamless dining experience by effectively managing staffing, scheduling, reservations, and daily floor operations.

This role requires close collaboration with the kitchen and management teams to enhance communication and service quality. Additionally, the Service Manager will be responsible for training and mentoring staff in service standards, hospitality practices, and product knowledge to maintain consistent excellence. Keeping abreast of industry trends and customer preferences to inform and update service strategies is also a critical part of the job.

Proficiency in managing POS systems, controlling inventory, and ensuring compliance with health, safety, and cleanliness standards are vital duties that support operational efficiency. The Service Manager will develop and implement standard operating procedures (SOPs) to uphold consistent and efficient service operations across the property.

This position offers a competitive salary plus bonus potential, with a comprehensive benefits package that supports the well-being and professional growth of its employees. Benefits include beverage education reimbursement, paid time off, property discounts across hotel, restaurant, and retail operations, fitness and health benefits, medical and life insurance, retirement plans, parental leave, advancement opportunities, and community service involvement. By joining MML, candidates become part of an inclusive and equal opportunity employer dedicated to fostering a diverse and respectful workplace.