Service Manager I

Din Tai Fung North America is a renowned restaurant brand specializing in high-quality Asian cuisine, particularly famous for its exquisite dumplings and authentic Taiwanese dishes. The company has firmly established itself as a leader in the upscale casual dining industry with locations across the United States, including a prime location in Portland, Oregon. The restaurant emphasizes operational excellence, quality service, and a commitment to guest satisfaction. Din Tai Fung is known for a vibrant and inclusive workplace culture that encourages growth, teamwork, and delivering exceptional dining experiences.

Located at 700 SW 5th Ave Suite 1040, Portland, Oregon, within the bustling Pioneer Place, this position offers an exciting opportunity to be part of a dynamic hospitality team committed to culinary excellence and superior guest service. The Service Manager I role at Din Tai Fung North America is a critical leadership role within their front-of-house operations. This position carries an annual base salary ranging from $66,600 to $81,600, with the final compensation influenced by factors such as prior restaurant experience, relevant expertise, and current market demand. Additional bonus incentives and benefits are also available to successful candidates.

As a Service Manager I, you will be entrusted with leading the food runners and bussers during shifts to ensure dining room efficiency, cleanliness, and guest satisfaction. Your leadership will be pivotal in maintaining smooth table turnover and facilitating an exceptional dining environment that aligns with the brand’s high standards. This role demands operational oversight combined with hands-on team coaching to foster a sense of urgency, teamwork, service pride, and accountability throughout the front-of-house staff.

Key aspects of this role include managing labor efficiency to optimize staffing levels during peak dining hours and ensuring that service tools and cleaning supplies are well maintained for operational readiness. As a front-line leader, you will actively contribute to strengthening the guest experience by upholding company values at every customer interaction. This position allows you to demonstrate your skills in hospitality management, staff development, and process improvement within a prestigious restaurant setting. Din Tai Fung North America promotes internal growth, offering continuing opportunities for career advancement, making this role an excellent stepping stone for aspiring restaurant managers focused on developing a meaningful hospitality career.