Service Manager I

Din Tai Fung North America is a well-established and respected restaurant company recognized for its commitment to delivering exceptional dining experiences through authentic cuisine, meticulous service, and operational excellence. Known primarily for their exquisite Taiwanese dishes, especially their world-famous soup dumplings, Din Tai Fung has grown into a beloved dining destination while maintaining high standards for quality and customer satisfaction. The company operates several locations across North America, including their Bellevue, WA branch located at 10455 NE 8th St Ste 20 within Lincoln Square, a vibrant and bustling area that attracts a diverse clientele. As a part of a larger international brand, Din Tai Fung North America emphasizes a strong company culture that values inclusivity, teamwork, and career growth opportunities for its employees.

The role of Service Manager I is pivotal to the smooth operation of the restaurant’s front-of-house activities. This position focuses on leading teams of food runners and bussers to ensure that every guest experiences seamless service from entry to exit. The Service Manager I is responsible for maintaining the high cleanliness standards and operational flow of the dining room, ensuring that guests receive their meals promptly while enjoying a comfortable and pleasant atmosphere. This role demands excellent leadership skills, a commitment to reinforcing company values, and a proactive approach to managing both team performance and guest satisfaction.

Working as a Service Manager I at Din Tai Fung North America offers a competitive annual base salary ranging from $76,100 to $93,200. The exact salary is determined by factors such as prior experience, relevant expertise, and market dynamics, excluding potential bonuses or benefits. This employment opportunity is full-time and includes a robust benefits package designed to support the well-being and professional development of the employee.

The Service Manager I will oversee critical operational tasks such as table turnover, dining room cleanliness, and the efficient delivery of food. This ensures that the restaurant meets its brand promise of delivering a flawless guest experience. A key part of the role includes training, coaching, and developing bussers and food runners, instilling a strong sense of urgency, teamwork, and pride in service. Effective communication is essential to clarify role expectations, monitor execution, and hold team members accountable to brand standards.

Additionally, this role manages labor efficiency for the bussing and food running teams to guarantee optimal staffing during peak times, ensuring cost-effective operations without compromising service quality. The Service Manager I assists in managing cleaning supplies and service tools necessary for efficient front-of-house operations, further underlining the importance of organizational skills in this role. This managerial position supports the fostering of a positive work environment and contributes to the overall success of the restaurant business.

Din Tai Fung North America is committed to creating an inclusive workplace and is an Equal Employment Opportunity Employer. They welcome candidates from diverse backgrounds and provide equal opportunities regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status according to applicable laws. The company also participates in E-Verify in the United States to confirm the work authorization of all new hires, ensuring compliance with federal employment regulations. Candidates must be at least 18 years old and able to provide legal documentation to work in the U.S.

This position offers numerous benefits including competitive pay, employer contributions towards medical insurance for employees and eligible dependents, dental, vision, and life insurance coverage, a health savings account (HSA), commuter spending accounts, a 401(k) savings plan with company match, employee assistance programs, discounts, meal discounts, paid time off (PTO), paid sick leave (PSL), quarterly wellness days to recharge, and ample opportunities for career advancement as the company strongly promotes from within. Working as a Service Manager I at Din Tai Fung North America provides not only a rewarding career opportunity but also a supportive environment tailored to employee success and satisfaction.