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Service Manager / Front of House Assistant Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Meal Allowances

Job Description

The hiring establishment is a reputable restaurant known for its commitment to excellent customer service and high standards in the hospitality industry. As a key player in the vibrant food service sector, this restaurant prides itself on delivering memorable dining experiences and maintaining a professional yet warm environment for both guests and staff. Operating in a dynamic and fast-paced setting, the restaurant values teamwork, leadership, and a deep understanding of front-of-house operations.

The role of Service Manager / Front of House Assistant Manager is central to the restaurant's success, reporting directly to the Restaurant General Manager. This position embodies l... Show More

Job Requirements

  • Minimum of 2 years experience in front-of-house roles
  • strong communication skills
  • ability to supervise staff
  • knowledge of company policies and labor laws
  • familiarity with kitchen and dishroom operations
  • ability to schedule shifts and breaks
  • capability to enforce safety procedures and standards
  • strong organizational skills

Job Qualifications

  • Minimum of 2 years of experience in varied front-of-the-house positions including server, host/cashier, trainer/shift lead
  • must be able to communicate clearly with managers, kitchen and dining room personnel and guests

Job Duties

  • Supervise dining room employees and operations
  • ensure customer service exceeds guests' expectations
  • schedule and co-ordinate shift schedules
  • write work schedules
  • recruit, select, orientate, and supervise training of dining room employees
  • direct and delegate work of all dining room employees and those of kitchen staff in absence of chef or general manager
  • maintain dining room/restrooms/waiting room housekeeping standards

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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