Service Manager - Boats

Hammond, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

Health savings account

Flexible spending account

voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job Description

Bass Pro Shops and Cabela's are leading outdoor retail companies renowned for providing a wide variety of high-quality outdoor gear, apparel, and services. Both brands are recognized for their dedication to outdoor enthusiasts and are committed to creating an engaging shopping environment that fosters customer satisfaction and loyalty. With a strong presence in retail boating and fishing, Bass Pro Shops and Cabela's operate free-standing stores and large retail locations that serve thousands of customers, offering expert advice, quality products, and exceptional customer service.

The Boat Services Manager position is a critical leadership role within these established retail environments. Reportin... Show More

Job Requirements

2-4 years experience in retail boating or similar industry
supervisory experience preferred
ability to calculate figures such as discounts, commissions, and percentages
ability to read and analyze reports
effective communication and presentation skills
proficiency in PC-based word processing, spreadsheets and inventory management systems
strong interpersonal skills
ability to maintain effective working relationships with coworkers, customers and corporate staff
able to walk, stand regularly, sit occasionally and lift up to 50lbs

Job Qualifications

Experience in retail boating or similar industry
supervisory experience is a plus
ability to calculate figures such as discounts and commissions
ability to read and analyze reports
effective presentation and communication skills
ability to conduct meetings and presentations
proficiency with PC-based word processing, spreadsheets, database management and inventory systems
strong interpersonal skills
ability to maintain effective working relationships with coworkers and customers and corporate staff

Job Duties

Supports the Boat Manager in achieving financial goals for the Service area including service and parts sales, gross margin, inventory shrinkage and payroll goals
provides daily supervision and direction to associates in the Service Department
schedules and assigns all service, rigging and warranty work orders ensuring completion to customer satisfaction on time
maintains and strives to increase associate productivity
ensures a safe, clean and secure work environment
promotes world class customer service and a pleasant shopping experience
assists in staffing by interviewing, recommending selection, coordinating training and preparing schedules
coaches and motivates associates to foster positive customer relations and productive team environment
resolves customer and associate issues with Boat Manager
assists in coordinating special events such as boat shows and promotions
manages and ensures accuracy of unit and parts inventories
ensures timely submission and receipt of warranty claims and payments
ensures proper detailing and professional delivery of units
executes supervisory responsibilities including interviewing, training, planning, assigning work, performance evaluation, and maintaining a harassment-free workplace
performs all other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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