Service Manager - Boats

Altoona, IA, USA|

Job Overview

Benefits

Medical

Dental

Vision

Health savings account

Flexible spending account

voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Job Description

Bass Pro Shops is a leading outdoor retail company renowned for its wide selection of hunting, fishing, camping, and boating merchandise. With a commitment to providing quality products and exceptional customer service, Bass Pro Shops operates numerous retail locations across the United States and Canada. The company's stores are well-known for creating immersive retail environments that inspire outdoor enthusiasts of all levels. Bass Pro Shops also emphasizes conservation and community engagement, striving to protect and promote outdoor activities for future generations. As an employer, Bass Pro Shops offers a comprehensive benefits package and fosters an inclusive and supportive workplace culture. This ensures associates not only thrive professionally but also feel valued and motivated to contribute to the company’s ongoing success.

The Boat Services Manager position at Bass Pro Shops is a pivotal role within the Service Department of either a Bass Pro Shops retail location or a Free-Standing Store. Reporting directly to the Boat Manager, this role involves overseeing daily operations and providing managerial support to the associates working in boat service, warranty, rigging, delivery, detailing, and parts activities. The Boat Services Manager is responsible for ensuring that customer service excellence is consistently delivered while maintaining operational efficiency. This position requires effective scheduling, supervision, and motivation of the service team to meet performance standards and financial goals.

The role demands strong leadership capabilities to monitor and enhance associate productivity and to uphold a clean, secure, and safe work environment. Additionally, the Boat Services Manager plays a significant role in inventory management, warranty claim processing, and ensuring that boat detailing and unit deliveries are performed professionally and punctually. Integral to the position is the collaboration with the Boat Manager to hire and train service associates, conduct performance appraisals, and foster a positive, harassment-free workplace. The ability to support special events such as boat shows and promotional activities is also a key responsibility.

Bass Pro Shops seeks candidates with 2 to 4 years of experience in retail boating or a closely related industry, with supervisory experience considered an asset. The ideal candidate will possess strong interpersonal and communication skills, be proficient with various computer software applications including word processing, spreadsheets, and inventory management systems, and demonstrate the capability to independently resolve operational challenges and drive results in alignment with company policies and objectives. This full-time role offers a robust benefits package including medical, dental, vision, 401k savings, and paid time off, among others. Bass Pro Shops is dedicated to creating an equitable work environment and provides reasonable accommodations for applicants with disabilities during the hiring process.

Job Requirements

2-4 years experience in retail boating or similar industry
supervisory experience preferred
strong communication skills
ability to use office software and inventory systems
excellent leadership and interpersonal skills
ability to manage multiple priorities
capability to ensure a safe and productive work environment

Job Qualifications

Experience with retail boating or similar industry
supervisory experience is a plus
ability to calculate figures such as discounts, commissions and percentages
ability to read and analyze reports
proficiency in presentations and responding to questions
ability to conduct meetings and presentations
proficient with PC-based word processing, spreadsheets, database management and point of sale systems
strong interpersonal skills
ability to maintain effective working relationships with coworkers, associates, customers and corporate staff

Job Duties

Supports the Boat Manager in achieving financial goals for the service area including service and parts sales, gross margin, inventory shrinkage and payroll goals
provides daily supervision and direction to the associates in the service department
schedules and assigns all service, rigging and warranty work orders ensuring timely completion to customer satisfaction
maintains and increases associate productivity
maintains a safe, clean and secure work environment
supports strong commitment to world class customer service ensuring a pleasant shopping experience
assists in staffing, interviewing, training and preparing performance appraisals for service associates
resolves customer and associate issues in collaboration with Boat Manager
assists in coordinating special events including boat shows and promotional activities
manages and ensures accuracy of unit and parts inventories
ensures warranty claims are created, submitted and payments received timely
ensures products are detailed and unit deliveries conducted professionally
assists in other supervisory responsibilities including planning, assigning, coaching and maintaining a positive work environment
performs all other duties as assigned