Service Manager

Texas Roadhouse is a leading American restaurant chain renowned for its people-first company culture and exceptional steak offerings. Established with a commitment to providing Legendary Food and Legendary Service, Texas Roadhouse has built a strong reputation as a vibrant and welcoming dining destination where both guests and employees feel valued and appreciated. The company's philosophy centers on creating an environment where team members enjoy their work today and grow professionally for future success, making it a great place to build a career in the restaurant industry. As a service-driven establishment, Texas Roadhouse prides itself on delivering not only high-quality food but also an unparalleled dining experience for every guest.

The Service Manager role at Texas Roadhouse is a pivotal leadership position within the Front of House operations. This role is responsible for overseeing all daily activities in the front section of the restaurant, managing a team of Front of House employees to ensure that every guest receives legendary customer service consistent with the brand's standards. The Service Manager plays an integral role in driving sales, maintaining excellent steps of service, and enhancing guest satisfaction. This position requires a leader who is passionate about people, customer service, and team development.

In this role, the Service Manager will enforce compliance with employment policies, supervise restaurant cleanliness, and ensure the safety of both guests and staff. They provide comprehensive training for all Front of House employees and are responsible for managing employee performance through evaluations, coaching, and disciplinary actions. Additionally, the Service Manager oversees liquor orders, controls liquor costs, and ensures adherence to liquor laws and responsible alcohol service guidelines. The Service Manager also plays a key role in the recruitment process by reviewing applications, conducting interviews, and making hiring recommendations.

Beyond routine management duties, the Service Manager is encouraged to foster a fun, safe, and motivated workplace culture by organizing contests, theme nights, and incentivized programs. They work closely with key employees and assistant managers to support their development with daily performance feedback and effective coaching. Operationally, the Service Manager directs scheduling, assigns tasks for various shifts, and maintains strict safe food handling standards.

Working at Texas Roadhouse comes with a dynamic and enjoyable culture that supports work-life balance through flexible scheduling and staff discounts. The company offers a comprehensive total rewards package to Restaurant Managers after 30 days of employment, including best-in-class medical plans, dental and vision insurance, various paid leaves including parental and maternity leave, adoption assistance, short-term and long-term disability coverage, life and accident insurance, identity theft protection, and an employee assistance program. Additional benefits include business travel insurance, a 401(k) retirement plan, flexible spending accounts, tuition reimbursements, profit-sharing programs, stock units, community support opportunities, and an annual holiday bonus.

Texas Roadhouse proudly embraces diversity and inclusivity, ensuring equal employment opportunities for all applicants and employees without discrimination. They encourage candidates from all backgrounds to apply and become part of their legendary team. This position offers a unique leadership opportunity to contribute to a thriving restaurant environment while advancing your career in hospitality management.