Service Manager

Cape Coral, FL, USA|

Job Overview

Compensation

Salary

Range $47,000.00 - $72,800.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

401k plan

Training and Development

busy work environment

Job Description

Our company is a distinguished hospitality group known for its commitment to delivering outstanding dining experiences across multiple concepts. We specialize in providing dynamic, high-volume environments where guest satisfaction and operational excellence are paramount. Our establishments combine unique culinary offerings with polished atmospheres designed to create memorable moments for all who visit. We pride ourselves on fostering a culture of professionalism, innovation, and continuous improvement within our teams, ensuring that every guest encounter exceeds expectations.

The Service Manager role is integral to our success, focusing on the front-of-house operations in a fast-paced setting. As the Service Manager, you will lead and inspire the dining room, bar, host, and support teams to perform at the highest levels throughout each service shift. Your leadership will set the standard for hospitality excellence and operational discipline, making sure that every guest receives a seamless and inviting experience from entry to exit. This hands-on role demands a manager who excels in guest-facing hospitality, effective team coaching, and astute business management at the shift level. You will be responsible for orchestrating the flow of service, managing guest relations, and supporting team members to deliver exceptional performance in a busy dining environment. With a focus on strong communication, real-time problem solving, and accountability, the Service Manager plays a pivotal role in driving revenue growth, enhancing customer loyalty, and maintaining a polished and welcoming atmosphere. This position is ideal for a motivated leader who thrives under pressure and is passionate about creating memorable guest experiences while mentoring a diverse team committed to quality and professionalism.

Job Requirements

high school diploma or equivalent
minimum 2 years experience in a supervisory role in a restaurant or hospitality environment
ability to work flexible hours including nights, weekends, and holidays
excellent interpersonal and communication skills
strong organizational and multitasking abilities
demonstrated leadership and coaching experience
knowledge of labor management and cost control
commitment to outstanding guest service
ability to manage stressful situations calmly
familiarity with safety and sanitation standards
physical capacity to stand and walk for extended periods
reliable attendance and punctuality

Job Qualifications

high school diploma or equivalent
previous experience in a supervisory role within a high-volume hospitality environment
strong leadership and team management skills
excellent guest service and communication abilities
ability to coach and motivate team members effectively
knowledge of hospitality standards and best practices
proficiency in managing shift operations and labor cost control
problem-solving and conflict resolution skills
familiarity with health, safety, and alcohol service regulations
capable of maintaining composure in a fast-paced setting
basic computer skills for reporting and documentation

Job Duties

lead front-of-house shifts from pre-shift through close
set the tone for service, urgency, and professionalism on the floor
direct FOH flow across host stand, dining room, bar, and support stations
monitor wait times, seating rotations, table turns, and service pacing
ensure opening, mid-shift, and closing sidework/checklists are completed
maintain floor visibility during peak periods and high-volume service windows
model and enforce hospitality standards consistent with each concept's brand
visit tables, engage guests, and build repeat-business relationships
handle guest concerns, service failures, and recovery situations promptly
empower staff to solve issues appropriately while escalating when needed
maintain a polished atmosphere, including music, lighting, cleanliness, and presentation standards
supervise servers, bartenders, hosts, food runners, bussers, and support staff
lead pre-shift meetings with service focus, features, and operational priorities
coach in real time on service steps, salesmanship, menu knowledge, and professionalism
support onboarding and training of new FOH team members
reinforce standards for attendance, appearance, uniform compliance, and conduct
document and communicate performance issues to senior leadership per company process
monitor shift staffing levels and deploy labor based on business volume
support productivity and labor-cost control without sacrificing service quality
track and manage comps, voids, discounts, and guest recovery spend
drive check averages and beverage sales through coaching and feature execution
assist with daily sales awareness and shift-level performance reporting
coordinate with BOH leadership to maintain ticket flow, pacing, and guest satisfaction
support bar operations, guest flow, and bartender performance
reinforce responsible alcohol service, ID checks, and intoxication prevention protocols
monitor bar cleanliness, organization, and presentation standards
communicate low-stock or product-quality issues to bar/management leadership
enforce sanitation, health, and workplace safety standards in FOH areas
ensure compliance with alcohol service laws and company policies
maintain incident awareness and complete reports accurately and promptly
support facility readiness by identifying maintenance and cleanliness issues and following through
complete manager logs, shift notes, comps/voids review, and incident documentation
communicate effectively with kitchen, bar, and fellow managers during shift transitions
participate in manager meetings, training sessions, and operational planning
support scheduling input, staffing recommendations, and team development planning as assigned