Service Manager

The hiring establishment is a dynamic and fast-paced hospitality company known for its exceptional front-of-house operations within its dining and bar services. This company places a strong emphasis on delivering high-quality guest experiences through dedicated service teams that include dining room staff, bartenders, hosts, and support personnel. Specializing in creating memorable dining experiences, the company is committed to maintaining brand-specific hospitality standards and fostering a polished, professional atmosphere for guests. As a leader in the hospitality industry, the company invests heavily in team development, customer relationship building, and operational excellence to ensure long-term success in a competitive market.

The Service Manager role at this establishment is a critical position focused on leading front-of-house operations during shifts and ensuring the smooth execution of hospitality services. This is a hands-on managerial role, requiring the manager to balance direct guest engagement with team coaching and shift-level operational oversight. Key responsibilities include managing flow across the dining room, bar, host stand, and support areas while setting the tone for service urgency and professionalism. The Service Manager is responsible for supervising a diverse team of servers, bartenders, hosts, and support staff and supporting them through real-time coaching, training, and enforcement of attendance and conduct standards.

In addition to team leadership, the Service Manager plays a significant role in sales and labor management by monitoring staffing levels, controlling labor costs, and driving check averages and beverage sales through targeted coaching and execution. The role also involves overseeing bar operations by ensuring responsible alcohol service and maintaining bar cleanliness and organization. Safety and compliance form an essential part of the role, with a focus on enforcing sanitation, health, workplace safety standards, and legal alcohol service requirements. Administrative duties include manager logs, incident documentation, communication with kitchen and bar management, and participation in operational planning and staffing recommendations.

This position offers a unique opportunity for a motivated, guest-focused leader with the ability to thrive in a high-volume hospitality environment. The ideal candidate will demonstrate strong leadership skills, exceptional communication, and a passion for creating outstanding guest experiences that promote repeat business. The Service Manager will be instrumental in upholding the company’s reputation for excellence, operational efficiency, and workplace safety, all while supporting an engaged and accountable front-of-house team.