Service Manager

Texas Roadhouse is a dynamic and people-focused restaurant chain renowned for its commitment to delivering Legendary Food and Legendary Service. Established with a strong foundation of putting people first, Texas Roadhouse has grown into a beloved destination for guests who crave a warm atmosphere and mouth-watering steaks. The company prides itself on fostering a culture where employees are encouraged to love what they do every day and are prepared for future opportunities. This dedication to employee development and guest satisfaction has positioned Texas Roadhouse as a leader in the casual dining segment, with a reputation for excellent service and a fun work environment.

At Texas Roadhouse, the Service Manager role is a critical position that oversees all Front of House daily operations, ensuring that every guest experiences the legendary hospitality that defines the brand. This role is designed for individuals who have a passion for leading teams and providing outstanding guest service. The Service Manager will be responsible for managing all Front of House employees, supervising compliance with company policies, and maintaining a clean and safe environment within the restaurant.

The Service Manager is tasked with driving sales and enhancing guest satisfaction by implementing steps of service that align with Texas Roadhouse's high standards. This role involves providing or directing training for all Front of House staff, managing performance through evaluations, coaching, and discipline, as well as handling liquor orders and controlling costs while enforcing Responsible Alcohol Service guidelines. Additionally, the Service Manager plays a vital role in employee development by offering daily feedback during one-on-one sessions and assisting with recruiting efforts by reviewing applications and conducting interviews.

This role offers a unique opportunity to work in a fast-paced yet supportive environment where creating a fun and safe workplace is a priority. The Service Manager will also organize contests, theme nights, and incentives to boost team morale and engagement. Understanding and practicing safe food handling procedures is a key component of the position to ensure guest safety and compliance with regulatory standards.

Texas Roadhouse supports its employees with a comprehensive total rewards package after 30 days of employment, including top-tier medical plans, dental and vision insurance, paid time off, parental leave, adoption assistance, disability coverage, life insurance, identity theft protection, and retirement plans through a 401(k). Additional benefits include tuition reimbursement, profit-sharing programs, and opportunities to give back to the community. The company is dedicated to building a diverse and inclusive workforce and encourages candidates from all backgrounds to apply. Joining Texas Roadhouse as a Service Manager means becoming part of a team that values your contribution and offers ample opportunities for career growth and personal development.