Service Manager

Texas Roadhouse is a vibrant and people-first company that has earned its reputation by serving legendary food and providing legendary service. Known primarily for its mouthwatering steaks, Texas Roadhouse is much more than just a restaurant. It is a community and culture built around a passion for delivering memorable dining experiences while nurturing employees’ growth and development. Emphasizing both current joy in the work and preparation for future opportunities, the company encourages a supportive and energetic workplace where team members are called 'Roadies.' As an employer, Texas Roadhouse offers a full-time career opportunity that combines exciting duties with rewarding benefits and comprehensive training programs to help employees advance in their roles and the company.

The role of Service Manager at Texas Roadhouse is a dynamic and rewarding position focused on overseeing all Front of House daily operations. This leadership position requires managing all Front of House employees to ensure that every guest receives the same exceptional experience the brand promises. The Service Manager is responsible for driving sales, maintaining strict service quality standards, and ensuring compliance with employment policies while maintaining a spotless and safe restaurant environment. This role demands someone passionate about people, exceptional customer service, and operational excellence, ready to lead by example and inspire their team. The Service Manager provides training and development, manages employee performance through evaluations and coaching, and handles important operational aspects such as liquor cost control and compliance with liquor laws. Furthermore, Service Managers play a vital role in recruiting new staff members by reviewing applications, conducting interviews, and making hiring recommendations. They also set schedules and assign tasks, fostering a fun, safe, and motivating environment through contests, incentives, and themed events. Overall, this role contributes significantly to the guest experience and the internal culture that makes Texas Roadhouse a uniquely great place to work and dine.