Service Manager

Texas Roadhouse is a renowned American restaurant chain famous for its commitment to serving legendary food paired with legendary service. Known primarily for its delicious steaks and warm, inviting atmosphere, Texas Roadhouse has built a reputation as a people-first company that values both its customers and its employees. The company culture emphasizes love for what you do today while preparing you for your future career journey, making it an excellent workplace for individuals passionate about the hospitality industry. Texas Roadhouse truly embodies a culture where employees, affectionately called Roadies, come together to create memorable dining experiences for their guests in a fun and engaging environment.

Texas Roadhouse is currently seeking a talented and dynamic Service Manager to lead and oversee all Front of House daily operations. This role is pivotal in ensuring that every guest receives the exceptional experience that the brand is known for. In this position, the Service Manager will be responsible for driving sales, enhancing steps of service, and maintaining the highest standards of guest satisfaction. The position requires strong leadership skills to manage all Front of House employees efficiently, ensuring they perform at their best while maintaining compliance with employment policies and restaurant safety standards.

The role is highly involved with employee training, performance management, and fostering a positive work environment that motivates staff to deliver legendary service consistently. The Service Manager will also manage liquor orders, control liquor costs, and enforce responsible alcohol service and liquor laws. An essential part of the job is developing key employees and assistant managers through continuous feedback and coaching. Furthermore, the Service Manager will have responsibilities including recruitment, interview processes, staffing schedules, and orchestrating daily workflow to ensure seamless operations.

Texas Roadhouse promotes a fun and safe environment by living up to its core values and operational goals. The Service Manager will create incentives such as contests, theme nights, and other engaging activities to build team morale. They will also ensure strict adherence to safe food handling procedures to uphold food safety and quality.

Working at Texas Roadhouse offers more than just a job; employees enjoy a vibrant culture with flexible work schedules, attractive discounts, friendly competitions, formal training, and significant career advancement opportunities. The restaurant also provides a comprehensive total rewards package to eligible Restaurant Managers after 30 days of employment. This package includes access to best-in-class medical plans, dental and vision coverage, various paid leaves including vacation, parental, donor, bereavement, and fully paid maternity leave, short-term and long-term disability benefits, life insurance, identity theft protection, employee assistance programs, 401(k) retirement plans, tuition reimbursements, profit-sharing programs, and numerous other incentives.

Texas Roadhouse is an equal opportunity employer that values diversity and is committed to creating an inclusive workplace. They welcome applications from all qualified candidates regardless of race, color, religion, gender, age, disability, sexual orientation, veteran status or any other legally protected status. If you are ready to be part of a team that prioritizes people and legendary service, Texas Roadhouse invites you to apply for the Service Manager position and take the next step in your hospitality career.