Service Manager

Texas Roadhouse is a renowned American casual dining restaurant chain that specializes in serving high-quality steaks and legendary food, all while fostering a people-first culture. Established with a mission to provide Legendary Food and Legendary Service, Texas Roadhouse focuses on creating a friendly environment where both customers and employees feel valued. The company prides itself on loving what you do today and preparing for what you will do tomorrow, with a strong emphasis on employee growth and development. Known for its memorable dining experiences, Texas Roadhouse delivers not only exceptional meals but also an inviting atmosphere characterized by warm hospitality and community spirit.

The role of Service Manager at Texas Roadhouse is pivotal in maintaining the company’s high standards for front-of-house operations and customer satisfaction. This position is full-time and offers a comprehensive total rewards package after 30 days of employment, which includes a variety of medical, dental, and vision plans, paid time off, retirement plans, and many other benefits. As a Service Manager, you will oversee daily front-of-house operations, manage all front-of-house employees, ensure compliance with company policies, and uphold the safety and cleanliness of the restaurant. You will be responsible for driving sales, enhancing guest satisfaction, and ensuring that every guest receives the legendary experience Texas Roadhouse is known for.

This role also involves providing thorough training and development for front-of-house staff, managing liquor orders and costs, and enforcing responsible alcohol service guidelines. The Service Manager will conduct performance evaluations, provide coaching and discipline, and empower employees through regular performance feedback. Hiring decisions and scheduling responsibilities also fall under this role, ensuring that staffing is optimized for excellent service and operational efficiency. Moreover, the Service Manager is encouraged to cultivate a fun, safe, and engaging work environment by organizing contests, theme nights, and incentives for staff, all while upholding the core values and operational goals of the restaurant.

Texas Roadhouse promotes a vibrant and flexible culture, with opportunities for career advancement through formal training programs and supportive management. The company offers many avenues for employees to engage with their communities and grow professionally and personally. If you are passionate about people, committed to delivering exceptional guest experiences, and eager to work in a dynamic environment where your contributions are valued, this Service Manager position at Texas Roadhouse could be the perfect fit for you.